Intranet discussions have been dominated by the subject of social tools since 2009: Twitter and Facebook for the enterprise; increase rapid productivity with rapid connectivity; break down silos with social tools; capture implicit employee knowledge; build knowledge communities using social; etc. The list goes on.
However, I am not entirely convinced that social tools ala Twitter, Facebook and LinkedIn (status updates, following colleagues, commenting, and news feeds) can provide measurable business value. I’ve heard colloquial accounts and give merit to the arguments that they help capture organizational knowledge, that they contribute to the organizational story and that they connect employees across boundaries (both physical and hierarchical). Still, I’m on the fence.