A tweet yesterday prompted me to remember sage advice from Dave Snowden which I took to heart in my work with social tools at the BBC. "You can't manage knowledge but you can create a knowledge ecology". I thought it might be useful to others to list the ten most important things I learned about doing this.
1, Have a variety of tools rather than a single system. Not everyone sees the world the same way or has the same needs so mixing up different tools with different strengths allows people to find one ...



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