A recent poll we conducted showed that employees want more how-to content on intranets. But how do you design an intranet that puts “how to” content at the center of your strategy?
Having been involved in a project to implement a task-based intranet using SharePoint, I’d recommend the following five step approach:
1. Identify and prioritize tasks that will be supported by the intranet
2. Identify other content types required to support these tasks
3. Identify the relationships between the content types
4. Design templates for each content type
5. Design multiple navigation paths to enable staff to easily find these tasks
These are described in more detail below...



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