Intranet Lounge - Latest published stories in Content & Communication

Intranet Executive Blogs - Jonathan Phillips

Executive blogs have the potential to be a genuinely powerful communication vehicle, but in our experience from countless intranets, they seem to frequently miss the mark. Here are a few observations which will help you improve the impact of blogging in your organisation. Thanks to @neil_jenkins for additional materials.

Observations from failing blogs

  • Tend to be about the execs, but rarely by the execs resulting in a loss of important credibility. Readers need to believe that the words come from the purported author.

  • Often an extension of other internal communication routines, resulting in them covering somewhat similar materials to internal news briefs or worse, press releases. Blogs are unique vehicles and should carry unique materials.

  • They read like a diary (unsurprising given that’s often how they’re created). The result is that they often read like your children’s holiday report back (“on Monday I did…. On Tuesday I met with …”)

  • They never ask for feedback from the employees. Lacking feedback loses one of the main contributors to a successful blog. A CEO’s blog is a virtual conversation with employees and we all know conversation is a two-way street.

Source: www.business2community.com Posted by adminadmin 2 days, 1 hour, 54 minutes ago

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5 ways to spark employee feedback on your intranet - Dom Crincoli

Do you want to get more employees to provide feedback on your intranet? Make sure you're listening to them. You'll get more comments if your staff believes their voices will be heard, considered and acted upon.

This really is a cultural issue. Companies that model a consensual decision-making style have no problem gathering employee feedback. Their cultures are transparent and inclusive, not risk-averse.

Here are five ways to encourage employees to offer feedback:

  1. Get a direct appeal from a senior leader.
  2. Ask for feedback on relevant topics.

and three more tips...

Source: www.ragan.com Posted by adminadmin 3 days, 2 hours, 43 minutes ago

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Curators’ nightmare

Over the last year we have seen the rapid rise of news aggregation called 'content curation'. In this item Malcolm Davison looks at why we should think very carefully before we install and use curation software and discusses the legal issues entailed, and suggests we restrain ourselves from adopting this misleading jargon.

Source: writingfortheweb.tumblr.com Posted by MDavisonMDavison 2 days, 8 hours, 56 minutes ago

What do nuns share with particle physicists?

Over the last 12 years running inhouse web writing training courses Malcolm Davison has met some very interesting people in a wide variety of vocations. Each new audience brings challenges as he helps them to improve their web pages. But there is one thing that is common to them all and that’s summed up by the word ‘register’. He explains how this can hinder smooth communication, and how websites and intranet writers may not even be aware of the problem.

Source: writingfortheweb.tumblr.com Posted by MDavisonMDavison 9 days, 9 hours, 5 minutes ago

HTML no longer fit for purpose - an alternative(?)

HTML has come a long way since its first incarnation by its author Sir Tim Berners-Lee back in 1990. The first generation coding had an elegance and simplicity. But its reworking to meet the demand of publishers now means that it’s not meeting the needs of the majority of its users. Malcolm Davison of writingfortheweb.co.uk suggests that returning to an idea that the inventor first introduced - an editor / browser and preventing direct access to coding would be a more satisfactory way forward.

Source: writingfortheweb.tumblr.com Posted by MDavisonMDavison 16 days, 9 hours, 24 minutes ago

Make customer service your 'secret source' of cool intranet content

You want to know what’s happening in your company? Talk to the guy who picks up the phone.

Customer service. It’s a 24-hour-a-day arrivals lounge area for pissed-off customers, and people who can’t read a manual. CS agents are often some of the most undervalued people in the company – but they’re a great internal communications resource.When a product blows up, they get yelled at.When a brilliant new product comes out, they get yelled at by people who just bought the old one.When a price-rise kicks i...

Source: www.internal-communication.com Posted by ianharrisianharris 22 days, 13 hours, 46 minutes ago

Will iPads largely replace laptops?

There has been a massive rise in the use of tablet computers, especially the iPad, over the last year. Initially they were seen as a clever piece of engineering with limited business application. But now businesses are taking this technology very seriously. In this blog article Malcolm Davison explores the benefits of tablets over laptops. Could we be seeing a wholesale switchover from laptop to tablets from laptops driven by busy executives on the move? And should intranets and websites be reconfigured to meet this transition?

Source: writingfortheweb.tumblr.com Posted by MDavisonMDavison 23 days, 10 hours, 15 minutes ago

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Curious About Using Yammer? Interview With Yammer’s Maria Ogneva

Yammer is a social network tool for internal communication. Tweet So is there anybody not yammering on about Yammer? Yammer is the social networking platform currently taking internal communication by storm. Half of the profession seems to be either rolling out Yammer, or thinking about it.Yammer is a private internal social network that’s exclusive to your employees. It’s basically Facebook, with posts about projects instead of hangovers. You need to be familiar with Yammer even if you’re not thinkin...

Source: www.internal-communication.com Posted by ianharrisianharris 26 days, 17 minutes ago

Try this free word difficulty check

Malcolm Davison of writingfortheweb.co.uk writes that whether you are writing for a UK audience and aiming at the 10-12 year reading age (to match tabloid newspaper levels) - or you want to use simpler English for an international audience, then using a restricted vocabulary is vital. This 'Thoughts on web writing' blog article includes useful links relating to vocabulary issues and an invaluable free word check to test your own web pages.

Source: writingfortheweb.tumblr.com Posted by MDavisonMDavison 30 days, 11 hours, 23 minutes ago

Interrogate Your IT Department for Useful Intranet Content

Remember when internal communications people  talked about the ‘paperless office’? No? Well, it doesn’t matter anyway, because we’ve all changed out mind now. Staff still love hitting print, so the office printer can stay. But hey – here’s a nutty idea. Since we’re stuck with these huge beige elephants, what say we actually figure out how to use them? The nerds in your IT department are the only people in your organisation who’ve actually read the office printer’s manual, and know to properly use it.So...

Source: www.internal-communication.com Posted by ianharrisianharris 31 days, 10 hours, 16 minutes ago

Knowledge Nuggets: Understanding KM

Here are some takeaways on KM concepts

Source: www.kmnexus.info Posted by adminadmin 32 days, 12 hours, 51 minutes ago

30 top contributors to the Worldwide Intranet Challenge (WIC) LinkedIn Group for 2011

This year the Worldwide Intranet Challenge (WIC) LinkedIn group has grown from around 5000 members at the beginning of the year to over 11,000 members now. Many people join the group because of the quality of discussions and intranet content provided. And all of this content comes from the members. Thanks to everyone who has responded to a discussion topic or posted a discussion, article, intranet event or job over the last 12 months, especially the following 30 people.

Source: cibasolutions.typepad.com Posted by roowrightroowright 34 days, 20 hours, 45 minutes ago

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Cast this Magic Spell For Crystal Clear Internal Comms Copy

Hey – want to learn a cool new trick? It’s a spell that I just wrote. You can cast it on your staff to make sure they read what you write. It’s very easy to learn – but first let me tell you just how this spell will help you:When you cast this spell, each word you write will be easy to readWhen you cast this spell, every point that you make will sink in fastWhen you cast this spell, your comms will hit home so hard that friends will ask how on earth you do it Best of all, most of the world is blind to ...

Source: www.internal-communication.com Posted by ianharrisianharris 36 days, 7 hours, 20 minutes ago

Will 2012 be the end of email? - Sharon O'Dea

2012 begins with a slew of predictions that this year will see the back of email. Back in November, multibillionaire foetus Mark Zuckerberg declared “email is dead”.

It must be true, I read it on Twitter. However, Zuckerberg is hardly an impartial observer; he’s got his Facebook Messenger to flog (a system which, ironically, has a user experience akin to using Yahoo webmail in the late 90s).

ATOS boss Thierry Breton is taking the whole business more seriously; he’s making it his personal mission to end...

Source: sharonodea.co.uk Posted by adminadmin 38 days, 2 hours, 1 minute ago

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How the Talking Stick Rule Applies to Internal Communications

A long time ago, a former boss gave me some sound advice: Seek first to understand, Then to be understood.

Do you recognize it? I call it the Talking Stick rule, but some of you might recognize it as Habit 5 of the “7 Habits of Highly Effective People“.

I love the whole purpose of this phrase. To understand and to be understood. And what better mission for any internal communicator? It’...

Source: www.thesocialworkplace.com Posted by elizabethelizabeth 45 days, 20 hours, 10 minutes ago

KidStart: Coaching Kids for the Game of Life | Intranet Connections Blog

In early December, the Intranet Connections team had an afternoon to help the 150+ families in need at KidStart, a local prevention and diversion program for kids age 6+. Our team built food hampers for the families of children that are mentored in this program, and while doing so, we had the opportunity to learn about this one-on-one mentoring program that’s been running strong for over 20 years. KidStart encourages young people to develop their own interests, support learning & skill-building and open...

Source: blogs.intranetconnections.com Posted by IntranetConnectionsIntranetConnections 44 days, 6 hours, 3 minutes ago

Dig up the Past for Quick and Dirty Intranet Content

Organisations evolve so slowly that it’s hard to notice change happening. But when you rewind by several months and years, the past soon seems strange and unfamiliar. Try this: type your organisation’s website address into the Wayback Machine. Usually, you’ll see a snapshot of how your organisation’s website looked one year ago. I bet your website looks significantly different now than it was two years ago. Jogging people’s memories with ‘looking back’ features is a nice intranet feature.You can write ...

Source: www.internal-communication.com Posted by ianharrisianharris 46 days, 5 hours, 47 minutes ago

One voice - the impossible dream - Thoughts on web writing

One voice - the impossible dream Training thousands of staff to write in a company style on an intranet and to faithfully follow verbal branding guidelines to the letter is not going to achieve the desired end result. Malcolm Davison explains why.

Source: writingfortheweb.tumblr.com Posted by MDavisonMDavison 49 days, 5 hours, 24 minutes ago

4 ways to use Fiverr for great intranet content

You need to be creative to succeed at internal communication. When you’re running low on intranet content, there’s a website you can use to source great material for next to nothing. Have you heard of Fiverr? It’s a ‘social marketplace’ where people post what they’re willing to do for $5. You can buy all sorts of funny and bizarre services for $5. A guy will sing your message in a sexy voice for $5. A girl will shout anything you want in a banana costume for $5.  Somebody will write a limerick on a pos...

Source: www.internal-communication.com Posted by ianharrisianharris 52 days, 13 hours, 50 minutes ago

Intranet Love Affairs: Can the intranet inspire real love affairs?

Admittedly “intranets” and “love” aren’t words that are often used in the same sentence.  More often, intranets are associated with negative emotions, according to Amplicate’s recent customer opinion survey.  Out of some 200 responses 80% of people said they “hated” intranets, whilst only 20% said they “loved” them.  And of course there’s all the recent storm-in-a-teacup about intranets being “dead”, and the accompanying implication that no one particularly minds. But dig a bit deeper and there actually...

Source: www.ibforum.com Posted by emarshemarsh 53 days, 9 hours, 59 minutes ago
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