Intranet Lounge - Latest published stories in Content & Communication

Content obesity – an organisation’s silent killer

Sally Bagshaw on Web publishing used to be a secret art form that only a select few knew how to do. Developers had control of when and where content was published. The average employee didn’t understand code or FTPing – and didn’t particularly want to.

Website content was taken from existing brochures, and Google was still an idea in a couple of college boys’ heads.

Haven’t times changed?

The rise of content management systems, and the general explosion of digital communication has turned everyone into a publisher. It’s easy to whack another page on a site. In many organisations content can be sent live without any input from a trained content writer.

Source: www.webcontentstrategy.com.au Posted by beebee 731 days, 20 hours, 21 minutes ago

Corporate Intranets should not be built as advertising spaces

Despite I'm convinced that Enterprise 2.0 is about people and not technology, it does not mean that technology is neutral. The way it's conceived and implemented can either be a catalyst or an inhibitor to new business behaviors people are exepected to adopt in their day-to-day work.

There's no need to go deep inside any large business' intranet to understand what I mean : the landing page is enough. A recent post by Gia Lyons about intranet and social platforms merger reminded me of many discussions I had with many organizations these last months (by the way it seems to be becoming a very trendy topic). Most of them are thinking of reiventing their intranet and the reasonning is always the same :

1°) We want something new

2°) We'll start with the landing page

3°) As every department / branch / part of the company wants its dedicated place on the landing page, the new landing page will look like the old one.

4°) Our reasonning seems to be right even if the conclusion seems to be wrong. What's the problem there ?

Source: www.aiimcommunities.org Posted by supportsupport 734 days, 18 hours, 19 minutes ago

A Crash Course in Writers' Contracts - The WM Freelance Writers Connection

At the request of several of my WM colleagues, today I'm going to take you on a quick tour of the basic points you will usually find covered in a writer's contract. I have signed many of these over my career and was a legal secretary in a galaxy far away from here, so I've always felt comfortable reading and negotiating my own contracts.



But if you're new to contracts, they can seem intimidating and even boggling. I recently negotiated one that was more than 10 pages long!

Source: www.thewmfreelanceconnection.com Posted by supportsupport 734 days, 19 hours, 38 minutes ago

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What annoys my intranet surfers | kilobox communiqué

I’m putting together my Content Strategy, my Style Guide and some good practice guides for publishing on our new intranet and communicating messages online. To get buy-in, I remembered to ask people involved with our comms and intranet to offer their tips and pet annoyances when it comes to viewing web pages (any pages, not just intranet pages).

Source: kilobox.net Posted by beebee 735 days, 20 hours, 26 minutes ago

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Treating Content Migration Like a Real Project

Most organizations do not undertake a migration effort with the rigor and discipline that they normally would for a software project. The result is often a failed migration. You should treat a content migration project like any other major software project in terms of execution. What this means is that you should deploy a proper methodology for implementing migrations.

A typical software development methodology has the following phases at a high level:

  • Analysis
  • Design
  • Implementation
  • Testing
  • Deployment
Source: www.eiwatch.com Posted by beebee 735 days, 19 hours, 52 minutes ago

Spring Clean Your Intranet

Good intranets provide an invaluable resource to employees. A one-stop location to find everything from policies, guidelines, forms, departmental information, people search, calendar events and company news. But like all good intranets, over time they can get bogged down by the sheer volume of content distributed throughout the site. Sound familiar? It may be time to do a spring clean on your intranet.

A spring clean should renew, reconnect and revive.

Source: blogs.intranetconnections.com Posted by beebee 736 days, 17 hours, 54 minutes ago

If Corporate Communications Were As Simple As Penning A Message, Anyone Could Do It | Easy Air Charter Blog

Corporate communications is a phrase that has come to include all of the communication techniques, whether spoken or written, that is issued by a corporate organization or business. These items can include written business plans, news letters, media scheduling or procuring e-mail merchandising, business proposals, script crafting or even press releases.

Corporate Communications Can Be Both Internal And External

These communications can be either internal, like those sent to employees or stockholders, or external like communication that may be sent by way of the media, to the government or throughout an educational institution. This group of routines is used to handle and orchestrate the internal and external communications in order to gather a flattering viewpoint from either the public or the stockholders. It’s a method of distributing information and facts with the familiar goal of strengthening the overall corporate image.

Source: www.easy-air-charter.com Posted by beebee 736 days, 21 hours, 6 minutes ago

The New Rules For Judging ‘Quality’ In Published Content

Ben Elowitz This week, I’m offering part two of the changing definition of quality in published content. Here are the four new rules of quality that publishers must obey to flourish. The biggest difference between the old and new definitions of quality are who’s doing the judging. In the era of Publishing 1.0, when production costs were high, alternatives low and time ample, the editor deemed something quality or not. But today, content isn’t scarce at all—in fact, it is in oversupply.

And it is the audience that judges quality directly, dozens of times per day.

Source: paidcontent.org Posted by beebee 737 days, 6 hours, 38 minutes ago

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If you have nothing to say, don’t say anything | kilobox communiqué

Internal and External Communications can suffer from this wind-bag pontificating too I fear. Some time ago, I was asked to publish an intranet article celebrating the ‘birthday’ of one of our computer systems. OK, that’s fine, but you see, the article had no story, no news, no messages.

A fifty word article saying ’something has happened’ is not worth my time, nor that of our readers. Articles need to be relevant to the audience – there has to be some point to the article for a good section of the readers. The relevancy and richness can be improved by providing enough context about the subject matter, and about why it’s necessary to communicate about it.

Source: kilobox.net Posted by beebee 737 days, 6 hours, 40 minutes ago

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SEO guidelines for content writers - Beantin

2010SEO guidelines for content writers Last week I published an SEO checklist for content writers. Here is some additional, practical, information and tips that expands upon that SEO checklist. Just like the checklist, I’m not claiming this is a definitive guide, but sharing these guidelines with your content writers will help you go a long way in joining some of the dots of website management.Title

The

Source: beantin.se Posted by beebee 737 days, 7 hours, 48 minutes ago

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Don’t ‘migrate’ content from the old intranet system to the new one | kilobox communiqué

When you’re planning to launch a brand new intranet system, the focus should rightly be on what the new system will do for the business and for your people. Part of ‘what it will do’ must of course be in how it presents your content, and people will want to know about the ‘Content Migration Plan’.

‘Migration’ is a misnomer; at least it’s somewhat misleading. It’s unlikely that you’ll just pick up the content of your current / previous intranet and dump it into the new system.

Source: kilobox.net Posted by beebee 743 days, 19 hours, 39 minutes ago

Intranets: That Giant Sucking Sound

Intranets are places where someone - usually a customer, partner, or employee - signs in and then tries to do something.

Given my own experience as the user of intranets, and as someone who rebuilds broken intranets, here's my take on the current state of intranets.

Intranets, on the whole, are TERRIBLE.

Source: www.revenuejournal.com Posted by beebee 750 days, 1 hour, 13 minutes ago

Three types of intranet communication » Step Two Designs, Alex Manchester

As a fundamental purpose of intranets, communication has a vital role to play in the ongoing development and success of a site. But understanding how an intranet can perform as a useful communication platform is often lacking.

This article will explore three types of communication that can be found or deployed on an intranet. There are many others too.

Source: www.steptwo.com.au Posted by beebee 750 days, 1 hour, 22 minutes ago

Content Strategy for Everybody (Even You) - 3 Book reviews

Web content is the meat in the sandwich, not the icing on the cake. Too often, organizations build websites and then neglect the content, letting it languish, unread and unloved. Even during website redesigns, the editorial process gets short shrift in favor of building shiny new features and creating fancy new designs. Thinking about the content is always left until the last minute, always thought to be “somebody else’s problem.”

Ever wonder why so many websites feature dense, unreadable prose? Force you to navigate through pages of brochure copy and legalese? Look like they backed up a truck full of PDFs and dumped them in the content management system?

No content strategy, that’s why.

Source: interactions.acm.org Posted by beebee 752 days, 18 hours, 37 minutes ago

What Makes A Content Strategist?

I have this friend who’s been looking for a Content Strategist for a web design project. He’s having trouble finding someone who has all the skills and experience that he wants them to have. This is bound to happen, because the field is new enough that there’s no standard set of skills and experience for people who practice content strategy. Plus, he was looking for some pretty specialized extras.

My advice to him was to look for someone with the core skills, and then prepare them to acquire the rest on the job. I’m pretty confident that a person with the following five qualities could pick up any content strategy task you might need them to do.

Source: scattergather.razorfish.com Posted by beebee 757 days, 18 hours, 57 minutes ago

Image editing crib sheet for the web or intranet - kilobox communiqué

No one would disagree that our intranets would benefit from more images, and better use of photos. Yet getting a photo from a digital camera onto the intranet can be such a chore, and the results often disappoint the page owner / editor as well as the audience.

Images are often fuzzy, too large for the screen / too small to see, and take an age to download even inside the network.

Source: kilobox.net Posted by beebee 759 days, 18 hours, 55 minutes ago

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The decline of the homepage: Gerry McGovern

More and more customers are going straight to specific pages on your website, rather than the homepage.

The decline of the homepage In 2003, 39 percent of the page views for a large research website were for the homepage. By 2009, it was down to 19 percent. In one month in 2008, of the 70,000 page views a technology site received, 22,000 were for the homepage. For the same month in 2010, of the 120,000 page views the site received, only 2,500 were for the homepage.

Source: www.gerrymcgovern.com Posted by beebee 760 days, 19 hours, 37 minutes ago

Strategizing Web Content - Writing for the Web

When it comes to designing a website, content is often overlooked, but why? Very rarely do users browse the web looking for a good design or decent experience. Users come for the content. Not giving them what they want with poorly written content will frustrate users.

Not only does it waste their time, but your time as well.

Source: www.shayhowe.com Posted by beebee 761 days, 16 hours, 59 minutes ago

Writing for an intranet: do's and don't

words of wisdom that you should understand when writing for reading on-screen. The techniques fall into a few groups.

How to write the text These techniques apply to the words and phrases you write. They include "Write links that don't have to be followed", "Use lists", and "Be concise". Some of these have examples of good and bad.

How to lay out within pages These techniques help you organize the text and links inside of a single page. They include "Use heads, subheads, and summaries", "Write newspaper style", and "Use typography and layout for skimming".

How to design pages These techniques help you organize and layout individual pages. They include "Use screen designs, not paper designs", "Distinguish different types of pages", "Place page elements carefully", and "When (and how) to use frames".

How to organize documents These techniques apply to the whole document. They include "Provide detail", "Use maps", and "Know your audience and their needs".

Overall strategies How to go about making everything work, including "Test new designs" and "When (and how) to use frames".

Source: www.gooddocuments.com Posted by beebee 761 days, 19 hours, 35 minutes ago

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Filter or Be Flooded: Do You Need a Content Strategist?

The first time I noticed the word "Content" had changed, I was being ushered into the inner sanctum of Zappos by a woman answering phones in an Elvis costume. Why is there a content department at Zappos? Don't they sell shoes and other nifty stuff? Well, it turns out, at Zappos the folks who make images, text, and product information for the Web site are working with Zappos "Content." Makes sense, in a Zappos kind of way, I thought at the time.

But in the eight months since that visit, the world has changed. All of us, it now appears, are in the Content business. Retail, E-commerce, Consumer Brands. And Media. It's all content now. And, if you accept that fact that your company is in the Content Business, then you're going to need a plan to turn your "build-it-and-forget-it" Web site into a thriving and organic content publishing offering.

Source: www.fastcompany.com Posted by beebee 762 days, 19 hours, 25 minutes ago
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