“Ellen, could you have this site up and running in about 2 weeks?” my clients often asked. “Yes, I could, but can you?” I always answered, “my experience is that the business, and that is YOU, is usually the bottleneck.”
The client always looked a bit annoyed when I said that. And that was a good starting point for a conversation about roles and responsibilities. Understandable, because the business does not always know what is expected of them, and when they know it, they do not always know how to do it. Read on to learn how we tried to manage mutual expectations.

This week we want to talk about the IT Intranet. As a vendor of Social Intranet Software there are trends we have seen over the course of the last 12 years and here is a big stat that may (or may not) surprise you: 84% of our intranet champions are from IT. That’s a big number!
Sometimes IT initiates the search for intranet software but more often we see ...

