Intranet Lounge - Latest published stories in Management, Governance & Strategy

Sneaker Net - Intranet at Nike

Mike Caldwell, Nike's global director of brand knowledge creation and sharing, credits the intranet with improving communication between Nike headquarters in Beaverton and the international offices, which account for more than 40 per cent of the company's $US6 billion in global footwear sales. That's not bad for a project that cost Nike just about $US3 million to develop, notes Caldwell, a runner himself who has cross-trained in a variety of roles ranging from sales to IT since joining the company in 1983.

Shortening the Time-to-Sneaker

Source: www.cio.com.au Posted by beebee 730 days, 6 hours, 25 minutes ago

Time is (still) money: Time for intranet leadership employee productivity (Part 2): Gerry McGovern

Time is (still) money: Time for intranet leadership (Part 2)

By Gerry McGovern

Managers need to focus on making things easy to do. If it's not easy, it often doesn't get done.

A couple of years ago I met a manager who had been specifically appointed by the CEO to improve employee morale. I gave him data that showed that his intranet had the lowest employee satisfaction ratings we had found so far. Tasks were really hard to complete.

Source: www.gerrymcgovern.com Posted by supportsupport 732 days, 21 hours, 27 minutes ago

Four differences between the internet and intranet - GenY to the Xpower

During an awkward conversation with my company’s webmaster, he said that an intranet is the same as the internet. He said they both serve the exact same purpose, same audience and should look the same. I disagree, and here’s why:

  • Goals: Buy a product vs. Find a resource
  • Design: Promotional vs. Functional
  • Content: Push vs. Social
  • Audience: External vs. Internal
Source: valeriehoven.wordpress.com Posted by beebee 735 days, 7 hours, 1 minute ago

Wheat & Chaff: Who owns the Intranet?

My instant response was “The Users own the Intranet !” . While I am sure most Intranet managers would agree that Intranets are there for the benefit of users, what @danasml was asking was who is financially responsible. What part of the business funds the Intranet? Who has the task of taking any proposed redevelopment business case to the board for consideration? What division is responsible for including money in their budget for the operation and development of the Intranet?

In my case over the past five years the Intranet and its management has been in the IT division, the HR division, the Shared Business Services division and currently the Internal Communications division. I’m sure that if the question was asked of all the Intranet Managers out there that the answers would be just as varied.

Source: diga2230.blogspot.com Posted by beebee 737 days, 7 hours, 38 minutes ago

How to set a social networking policy for your employees

Lately, it seems that just about everyone and everything has a Facebook page, Twitter account or blog. Employees who are responsible for updating or managing those social media channels have likely been instructed on what can and can’t be posted.

Although the FTC “Guides Concerning the Use of Endorsements and Testimonials in Advertising" are explicit about transparency, there are still a lot of questions that many employees have about what is and is not acceptable. Taking Constitutional Law out of the mix, let’s focus on the company or organizational policy.

Here are a set of rules that organizations should consider implementing to ensure that both the organization and the employee understand how to engage online.

Source: www.ragan.com Posted by beebee 737 days, 7 hours, 45 minutes ago

6 ways to measure effectiveness of news on your intranet - Intranet Benchmarking Forum

An IBF member recently asked for suggestions on key performance indicators (KPIs) to assess the quality of news on their intranet home page. The goal for this ask was to develop half a dozen KPIs in the interim of undergoing their first annual benchmarking evaluation with IBF.

Below is a short list of the KPIs that I put together for them on the basis that their home page functions very much as a digital newspaper.

  • Readership
  • Readability
  • Engagement
  • Satisfaction
  • Relevancy
  • Bouncing
Source: www.intranetlife.com Posted by supportsupport 737 days, 20 hours, 35 minutes ago

The secret second reason why your intranet news goes unread | kilobox communiqué

We know the number one reason people find your intranet superfluous to requirements; irrelevant information. The ‘news’ stories are often Company focussed (what ‘we’ need to tell ‘you’, the little people) rather than ‘people focussed’ (what ‘you’ need to know to get stuff done).

We know that if an intranet, or the content, ain’t useful then it ain’t used! But what about the secret, number two, insidious reason?

Source: kilobox.net Posted by beebee 738 days, 7 hours, 23 minutes ago

Time is (still) money: increasing employee productivity (Part 1): Gerry McGovern

Time is (still) money: increasing employee productivity (Part 1)

By Gerry McGovern

Most organizations are only operating at 60 percent efficiency even though they may have the most cutting edge information technology available.

I was at a conference recently where a speaker asked an audience of some 600 intranet professionals to raise their hands if their organizations used SAP. About 60 percent of the audience put their hands up. Then the speaker asked the audience: "How many of you like us...

Source: www.gerrymcgovern.com Posted by beebee 739 days, 20 hours, 38 minutes ago

Intranet projects, who is right most often? - Bas Zurburg

Many web projects end up in a conflict between the 'business units' and IT.


Who’s right most often? HR, IT or Communications?


The departments that are correct are the ones that best work together. I have seen many bad examples.

  • But at the end it are the people who have to do it, not the departments.

  • The department that is most right, employs people that best try to understand others and actively try to work together.

  • These departments have a culture where sharing (knowledge, ownership and responsibility) is actively promoted.

Actually both parties are right, but what I really noticed in the discussions was a lack of trust in the capabilities and intentions of the others on both sides. This is a management issue and it is not so hard to solve. But people have to step over old grieves first.


Source: www.baszurburg.com Posted by BasZurburgBasZurburg 739 days, 17 hours, 18 minutes ago

Organizations are getting serious about intranets -

What do organizations care about right now when it comes to intranets?

The results of this year's 5-minute pre-survey quick poll show that organizations want to know about new ways of working & how intranets will evolve, the social/people dimension, decision-making & governance, and business impact & measurement.

Intranets are clearly gaining strategic territory in organizations.

205 organizations participated in the pre-survey poll, including over half the participants from last year's survey.

Source: www.netjmc.net Posted by beebee 739 days, 21 hours, 1 minute ago

Change Management - implementation should consider a change management program

Any technology implementation should at least consider whether or not an official change management program is needed. Often, an Enterprise 2.0 project is a change management project that happens to involve technology, not the reverse. For the organization to be as successful as possible in this environment, as many as possible of the users must use the environment as well as possible, as soon as possible.

The relationships between number of users, the effectiveness with which they operate in the new environment, and the speed with which they come on-board are directly correlated with the success of the project and the overall program. Thus good change management during the implementation is of the utmost importance.

Source: aiimcommunities.org Posted by beebee 740 days, 20 hours, 19 minutes ago

10,000 Strong and Growing: An Intranet Case Study « Intranet Connections Blog

As Intranet Connections is entering our 2nd year on Twitter, we have had the privilege of reaching out to our customers via this popular social networking tool. One client that stands out in particular is Yasser Ahktar. Yasser has been a member of Twitter since June 2008 and has established himself as a social media evangelist.

In addition to his passion for social media, Yasser is an Intranet Manager for a large financial-market intelligence company. This company has over 10,000 employees and relies heavily on their intranet to facilitate the majority of internal communication.

Source: blogs.intranetconnections.com Posted by IntranetConnectionsIntranetConnections 742 days, 30 minutes ago

Planting governance seeds - Jane McConnell

I ran a workshop at the J.Boye Philadelphia conference this morning: "Using governance to future-proof the intranet."

My underlying key message is this: Intranets evolve. They are a process, not a project. Therefore you need to plant "governance seeds" throughout the organization. They will grow and develop as the organization evolves. They will help build a new attitude towards the intranet. They will bring more impact than a governance document!

Source: www.netjmc.net Posted by supportsupport 742 days, 18 hours, 24 minutes ago

Interview: Charlene Li on Open Leadership

In this video interview, Groundswell author and Altimeter Group founder Charlene Li discusses her upcoming book Open Leadership: How Social Technology Can Transform the Way You Lead. She discusses the challenges that leaders face in today’s work environment where control is not what gets work done. It’s only with today’s tools and technologies that organizational flattening and open leadership are possible.

How ready are your leaders to embrace this new way of thinking? I’m sure many of you will be thin...

Source: www.dachisgroup.com Posted by supportsupport 742 days, 17 hours, 42 minutes ago

Intranet phrases you should know

Even if you’re a seasoned intranet professional, there’s always something you haven’t heard before. Sometimes, the very nature of the intranet (being internally focused and heavily customized to your corporate culture) lends itself to being cut off from the outside world.

Source: lawfirmintranet.com Posted by adminadmin 745 days, 7 hours, 6 minutes ago

How to measure the success of your intranet: Gerry McGovern

Focus on saving time for your employees if you want to create an intranet that delivers true value to your organization.

The intranet is just an incident. What it represents is a shift away from less productive work practices involving two or more people in face-to-face interactions to a self-service model. This self-service model allows employees to complete tasks on their own. Properly done, self service makes the employee and the organization more efficient.

Source: www.gerrymcgovern.com Posted by supportsupport 746 days, 20 hours, 15 minutes ago

Metrics for measuring Enterprise 2.0 adoption and ROI

What do Enterprise 2.0 and weight loss fads have in common?

First off, I'll admit the concept might be a stretch, but work with me here. Two of the hottest topics currently in debate regarding E2.0 are ROI and adoption. We agree, we disagree, we agree to disagree, and round and round we go.

And that's fine. It's healthy actually. But I think we often talk in high-level terms when it comes to E2.0, and in order to make E2.0 a business success, we need to get down to the nitty-gritty.

For star...

Source: inmagicinc.blogspot.com Posted by beebee 749 days, 20 hours, 9 minutes ago

Educating the executive about the intranet » Step Two Designs, Catherine Grenfell

Executive support is crucial to successful development and evolution of an organisation’s intranet. However in many organisations executive support is limited. Many executives do not even use the intranet, but ask others to find information for them.

This article focuses on ways to educate the executive about the intranet, in a planned and focused way. These approaches may include:

  • showcasing other intranets
  • demonstrating staff feedback
  • understanding what executives need
  • reviewing existing strategy
  • prototyping business solutions
Source: www.steptwo.com.au Posted by beebee 750 days, 1 hour, 31 minutes ago

Employee portals: Making their jobs easier = increased productivity

A lot of companies we work with are using their intranets to leverage their corporate brand and communicate their culture. After a couple years of being numbers focused, leadership is recognizing that engagement plays a key role in future success.

So, if you’re giving your intranet a tune-up to align it – and employees – with the company’s vision, then consider the following:

  • What content will be on the site?
  • You don’t want to bog employees down with another task.
  • Your first shot has got to be your best shot.
  • Recognition should be a part of it.
  • It’s all about engagement/teamwork.
Source: www.goodcompanyblog.com Posted by beebee 750 days, 18 hours, 24 minutes ago

The Ultimate Website Launch Checklist

We’re developing a checklist that all websites should be checked against before launch. Let us know if we’ve missed something out, or if something needs further clarification. Some well-known and well-documented tasks (such as validation and accessibility testing) are not explained in detail. Add your suggestions in the comments.

Source: www.boxuk.com Posted by supportsupport 751 days, 18 hours, 17 minutes ago
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