After 7 weeks and a huge number of charity entries from around the world, we are pleased to announce that the winner of this year’s Interact charity intranet competition was Maggie’s Cancer Centres who submitted a brilliant video giving 7 great reasons why they deserved to win Interact Intranet 7Read More >>
In my time working in the digital space I have scoped my share of requirements, sat on a few tender panels and heard stories from enough of my intranet compatriots to know that there is rarely if ever a solution that completely fulfills the business needs.
Especially when you move past the requirements and start detailing functionality. There is always a function that is missing, or not a rich as another vendor or an add on or as good as what the business actually requires but would be costly to custom build.
This article argues that there are five core measures that organisations should be tracking (and benchmarking if possible) over time to determine the effectiveness of their intranets:
Average time spent on the intranet per employee
number of page views per employee
% and frequency of employees that view content
% and frequency of employees that contribute or update content
Level of employee satisfaction with the intranet
Combined together and in conjunction with some kind of comparative data, these 5 measures can provide a valuable snapshot of intranet success.
“You can’t improve what you don’t measure” goes the old saying by I’m not sure who. This is certainly true in the case of the Worldwide Intranet Challenge (WIC) free online intranet benchmarking service.
Eleven organisations from the 150 organisations who have participated in the WIC have now done it twice. So what are the results? Have these organisation been able to 'pimp' their intranets the second time around?
It seems they have.
There has been very little published research on intranet evaluation. There were a number of papers in the early days of intranet adoption but not much since.
In preparing for a new intranet evaluation project I thought I’d check on what had been published over the last five years to see if there were any novel approaches that I could adopt. I have listed below the best the papers that I have found...
Intranet solutions need a clear business focus. ‘Providing staff with the right information to get their job done’ is a good overarching objective, but is too vague to guide specific design and governance decisions that arise during the intranet life-cycle.
Making the need more specific often takes the form of solutions. While solutions thinking has its place in intranet upkeep and development, it should not be allowed to drive the process. Here are some typical examples of how solutions thinking misses the mark...
Written by Rebecca Rodgers, published August 22nd, 2013
The intranet project is gaining momentum, excitement is growing and everyone’s keen to just get in and start creating, but the intranet team isn’t quite ready yet. Sound familiar?
A common outcome of crucial needs analysis and strategy work (see the article Conducting intranet needs analysis) is excitement about what the intranet can become. This is key to a successful intranet project and assists in managing the change but can also open the flood gates for authors keen to ‘get stuck in’.
This article focuses on techniques that can help you capture all the needs (and weed out all the wants) while busily working on your intranet redesign project.
In the digital workplace, realizing Digital Maturity is an achievement. It is a quality others notice as a badge of authority. It not only has financial pay-back, it also honors those individuals and companies who have gained the experience to operate using this “Digital Advantage”.
Digital Maturity is an emerging concept that originates from a 2012 MIT/Sloan Management study. The study measured and compared nearly 400 companies over two years and found companies that had achieved a “Digital Advantage” were 9% to 26% more profitable. These progressive companies are leaping ahead of competitors and leading their industry sectors by using two main levers:
Digital Intensity – the level of investment in technology-enabled initiatives meant to change how the company operates. This includes long-term financial and HR commitments.
Transformation Management Intensity – the investment in the leadership needed to create Digital Transformation within an organization. Digital, social and cultural direction.
by @danaleeson, August 22, 2013
There’s a never ending debate on where internal communications or the intranet team should sit within an organisation. Should it be in HR? In Communications? Should intranet teams sit in IT? It has been debated in conferences, workshops and even between the Intranetizen team.
What can be agreed is that there is no perfect or clear answer; it all depends on your organisation. But that’s the problem, some organisations want to know the market trends, want to know what others are doing so they can implement it.
We ask, is that really the best thing to do?
Ok, so you have done your due diligence and research on different intranet solutions and you probably have a phone book of criteria and vendor matrix’s.
You have researched all the different vendors, gone through all of the demos, listened to all the different sales reps rattle on about how great their solution is, how much it’s going to save you over time and increase productivity, to the point that if someone even says the word intranet one more time...
Re-Imagining the Old Company IntranetPosted by Jason Corsello Every company has one, and, let’s be honest, the vast majority of them stink.
I’m talking about the standard-issue (and still industry standard) Company Intranet — typically, a collection of Web pages where companies stockpile resources like employee handbooks and policies, the company directory, health and benefit portals and other content that sees some activity during new-hire orientation and are is usually forgotten about shortly thereaf...
Yesterday's post on Intranets focused on control issues and how to resolve them. It consisted of notes from a keynote presentation at Drupal4Gov featuring a three-year case study on this subject.
For the sake of focus I left a very important piece of the talk on the cutting room floor, and so will expand on it a bit in this post. This is the implementation portion of the engagement piece: How do you go from a website nobody visits or uses, to one that engages the workforce?
The basic idea is to think of your job as starting a conversation. "Encourage participation and don't interfere...start a discussion, build momentum."
You may think that not enough people are participating in the space but it takes time for people to work up the courage...
Having little or no budget is the reality for a lot of intranet teams these days.
This can obviously cause a lot of frustration. But perhaps you can indeed do more with less? Have you stopped to consider the benefits?
Based on feedback from leading intranets, the following is a list of tasks that can improve your intranet. They are grouped into the following topics.
Completing work tasks
Interactivity (staff contributions)
Look and feel
Content Maintenance (governance)
Following my last post, several people asked me to explain further what I meant by my Medieval Fable … some even seemed a little upset (<- sorry about that) … so, here goes!
Evolution of the intranet Simple diagram on the left In May 2011, I published the simple diagram on the left asking the question about the relationship between the intranet as we then knew it and this new-fangled Digital Workplace thingy which people were beginning to talk about (if you have time to read through the comments on the original post, they make quite interesting reading).
You see the ‘graph’ on the right of the simple diagram on the left … er … well, that’s the moral of my fable.
WHAT, you need MORE explanation??? Seriously, what’s not to get???
The point everyone agrees on when it comes to digital workplace is the “all in one side”. A single place to work whatever the activity, action or tool is. A single point of entry. A single place for all employees. What leads to a logical question : should it be a single tool ?
As a matter of fact there are two options here : using a single tool or a bunch of specific ones that will need integration.Swiss Army Knife or Best Of Breed ?
Around 10 years ago, corporate intranets were seen by many as the potential solution to the problem of keeping employees informed.
These days it is often said that intranets are “where knowledge goes to die”. That is probably a little unfair in most cases, but it is certainly true that few intranets have delivered a knowledge management nirvana.
So what went wrong?
The never-ending problem for intranets is getting staff to actually use them.
In this recent article, Angela Ashenden, Principal Analyst at MWD Advisors, analyzes why no one uses the company intranet. Ashenden attributes low intranet user adoption primarily to outdated publishing models, where a handful of authors create the intranet content.
Ashenden used this diagram to show the contrast between traditional intranets and social intranets...
The state of affairs in the digital workplace has been at least partially revealed by the results of the 2014 Digital Workplace Trends pre-survey quick poll. It’s a fast way to see what DW people are thinking about and working on.
These results triggered several fundamental questions for me. I’ll be publishing a short post for each one over the coming days:
Social collaboration: What’s blocking?
Mobile: need for speed?
ROI: what do we have to prove?
Floor-field workforce: the forgotten people?
Customers: our raison d’être?
Language: head in the sand?
Governance: a new era?
How much does your intranet cost?
In addition to the core infrastructure, add all the different applications – content management systems, Sharepoint, blogs, wikis, etc. Then add the engineers that customize the tools to make them look like modern websites. Then add the people dedicated to producing the newsletter and e-zines and other corporate content.
How much does all of that cost? You probably have no idea.
It turns out that most large firms can comfortably reduce their total intranet spend by $3 million to $7 million if you effectively use modern social platforms and practices.