In a previous post I shared my slides about building your social intranet. I also gave a definition of a social intranet. This post is about the first step towards a social intranet: Listening.

Most IT-projects start out with collecting functional requirements and by defining the goal and strategy of the new tool. Both are important, but I think the goal and strategy should come in second place when working towards a social intranet. And collecting functional requirements should be more implicit.

M...

Source: info-architecture.blogspot.com Posted by admin 1 day, 5 hours, 59 minutes ago

Many of you who follow my blog will know of my interest in the digital workplace. From my first-hand experience transforming BT’s digital workplace and involvement with other organisations it is a very exciting area to work in. So it was great to hear about this book!

Paul Miller’s book ‘The Digital Workplace: How technology is liberating work’ is an absolute must read for anyone interested in finding out how technology is changing the way we work for everyone on the planet.

The way Paul Miller writes it from his own experiences and view of life – working and personal – makes it compelling to read. The examples Paul uses are ones we can all relate too and are real, not made up to fit a theoretical scenario.

Source: intranet-pioneer.com Posted by markmorrell 8 days, 16 hours, 32 minutes ago

This is the last post in a series answering the question “Can collaboration tools improve internal communications?” covering the right culture needed within an organisation, the redefining of internal communicators’ role and how collaboration tools and features can help improve internal communications.

I now want to discuss how I believe discussion forums can add to the richness of existing internal communication channels and not be a threat that needs to be closed down. I’m going to illustrate this with three examples.

Source: intranet-pioneer.com Posted by markmorrell 13 days, 16 hours, 6 minutes ago

Carolyn Douglas | No comments | Add a comment Many organizations are not ready for internal social media but are aware that social networking may play a future role on the intranet. Starting with no social, some social, or full-use of social tools (aka a social intranet) needs some up-front thought and planning. In the “pro” column for having a social intranet:ParticipationContributionCollaborationPeople Helping PeopleLeadership / MentoringEmpowers and EngagesDrives culture A social intranet can intro...

Source: blogs.intranetconnections.com Posted by IntranetConnections 19 days, 7 hours, 58 minutes ago

11 ways Interact’s software can help you engage with your customers by Nigel Danson

At Interact we have been delivering successful intranets for over 10 years to ensure your employees are happy. But did you know you can use the same software to make sure your *customers *are as happy as your workforce?

We have created some unique tools to enable you to build more powerful relationships with your customers and drive value. As well as being able to create an extranet that is used for traditional content management such as an FAQ database, product documentation and training material, Interact Intranet allows you to build activity around this information and to create an on-line community.

Source: www.interact-intranet.com Posted by InteractIntranet 22 days, 10 hours, 27 minutes ago

Carolyn Douglas | No comments | Add a comment The Executive Intranet is third in a series talking about departments and stakeholders that should be involved with your company intranet. Be sure to check out the previous two posts: The HR Intranet and The IT Intranet. I recently received a call to participate in a fall intranet conference and my topic is how to leverage the intranet for change management. This isn’t exactly my area of expertise but through my business I have been thrown into the deep end...

Source: blogs.intranetconnections.com Posted by IntranetConnections 26 days, 7 hours, 31 minutes ago

1. Embrace “Social” for the Right Reasons

Everyone's doing it, and to some very real degree, it's unavoidable--social, that is. It's easy for the early adopters in company to readily embrace this new, necessary channel, but doing so well, requires some forethought. Like any software investment, it is important to approach a social software initiative steadily and objectively, creating a clear business case which identifies the purpose and goals of the investment, along with metrics for how you plan to measure its success (for example leveraging social analytics tools). By treating your initiative as a long term, strategic investment rather than a quick fix, you can set more realistic expectations for both sponsors and employees, and maximise your opportunities to demonstrate value and, in turn, bring about change.

Source: socialmediatoday.com Posted by admin 27 days, 6 hours, 3 minutes ago

Adapted from Ragan Communications, these are the four features the company advises organizations seek out when evaluating a social intranet solution.

Source: thecustomercollective.com Posted by admin 27 days, 6 hours, 2 minutes ago

In my last post ‘Should collaboration tools redefine internal communications’ role?‘ I gave my view on the corporate environment needed to encourage internal communications professionals to welcome collaboration tools being used by employees. But which cooaboration tools can you introduce and improve internal communications too?

I recommend researching employees’ needs to find which are most needed and likely to be adopted. Some contact with senior managers to understand the corporate values will help too. Let’s start by increasing employees interaction with existing communication channels before we move on to new collaborative tools.

When a new article is published on the intranet employees normally have no easy opportunity to show how valuable it is, what their views are or the effect it has. Introducing a few features can help to change that.

Source: intranet-pioneer.com Posted by markmorrell 29 days, 16 hours, 8 minutes ago

In my last post ‘Is your culture right for collaboration tools to improve internal communications?‘ I gave my view on the corporate environment needed to encourage internal communications professionals to welcome collaboration tools being used by employees. Internal communications need to realise they are not the sole people who can communicate using the intranet. Neither are their official channels the only route to communicate with other employees.

If you threw a stone into a pond it wouldn’t just be the size of the splash the stone made but the ripple effect that went as far as the edges of the pond. Instead of success being the perfect execution of the stone being thrown, it is also the number and size of the ripples and how far they spread across the pond.

Source: intranet-pioneer.com Posted by markmorrell 35 days, 11 hours, 54 minutes ago