Intranet Lounge

There are many ways to get to content on the intranet: navigation, cross links, tags, via employee profiles and... search.

Most of us use Google to search on the internet and we are quite happy with the returned results. But often we are not so happy with the search in the intranet. Intranet search is still a feature that leaves a lot to be desired in many organisations.

Internet Search vs. Intranet Search

There is also a difference between search on the internet and the intranet. On the intranet you expect certain search results, because you know that the content is published on the intranet. You don't know the same thing on the internet. In other words you won't miss it in the search engine result page. People are more critical with intranet search results.

This article contains some lessons I learned implementing search in an intranet with the Google Search Appliance.

There are four main areas in which the intranet search can be improved:

Improve the search interaction
Provide a great user interface
Write good quality content for the web and improve the quality of the indexed data
Monitor and evaluate the search

Source: www.baszurburg.com Posted by