The economic slump has put a severe strain on the relationship between companies and their employees. Staff are enduring pay freezes and job cuts, while in many cases bonuses still roll in at the top, fuelling resentment.
Yet against this background, large companies claim that they are doing more than ever before to listen to their staff and improve relationships. "Employee engagement" – the jargon for firms' efforts to communicate and build good relations with their workforces – is a hot topic in management circles. Since 2006, companies have had a legal duty to "have regard to the interests of employees" and to report on their interactions with staff each year in their accounts.



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