Enterprise Collaboration: Get Your ROI Right - cmswire

If you’ve been following the evolution of the enterprise collaboration space over the last 12 — 18 months, you may have noticed two attitudes toward the ROI of collaboration technologies. The first views collaboration tools as an expense that needs to be justified in order for organizations to decide whether to adopt them or not. The second views collaboration tools as an expense that needs no justification, akin to email or shared drives — the question for organizations is not whether, but what, when and how.

The way I see it, however, the proper approach to the ROI of collaboration technologies depends on at least three factors: industry, organizational footprint, and organizational culture.

Source: www.cmswire.com Posted by beebee 633 days, 19 hours, 55 minutes ago
Tags: collaboration, enterprise 2.0, ROI category: Management, Governance & Strategy
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