Fighting intranet chaos – a new information architecture at SWIFT

If you don’t take action, intranets keep growing until they reach a state of unmanageable chaos. To avoid this, and to avoid the consequential significant negative impact on productivity, financial services company SWIFT used a combination of employee interviews together with card sorting exercises to combat the problem.

As a project manager for the recent redesign, I focused on rethinking the information architecture of the entire intranet. This meant re-grouping things together in a new and logical way, which would make sense to the employees.

Source: www.jboye.com Posted by beebee 515 days, 21 hours, 23 minutes ago
Tags: Content Strategy, information architecture category: Content & Communication
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