As a communications person, you might think that I consider news articles, on intranets and customer facing websites, to be of paramount importance. You’re not wrong. As an intranet and web manager, I care a great deal about the messages we pump out to our people and our customers. ‘Pump’ being an all-too accurate word, sadly.
Anyway, I am a news writer, editor and shaper it’s true, but when it comes to intranet (or website) navigation, usability and findability, reference pages rule.



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