Help Employees Listen When They Don't Want to Hear - John Baldoni - HBR

When change initiatives fail, the culprit is often a lack of good communication from management. But that's not always the whole story. Communication isn't just about what management says; it's also about how employees listen.

This point was made to me by an executive whose organization had difficulty in getting employees to buy into changes it had proposed. He felt his employees were choosing to tune out as a form of resistance. Such resistance can often sabotage the best efforts of management to drive change throughout the organization.

It even happens when managers are diligent communicators and active in the communication process. Resistance will occur for any number of reasons: perceived loss of autonomy, fear of the unknown, or a dislike for upsetting the status quo.

Source: blogs.hbr.org Posted by supportsupport 458 days, 12 minutes ago
Tags: Communication, Communications category: Content & Communication
Clicked: 13

No comments yet, be the first one to post comment.

To post your comment please login or signup
Top