One important factor in your social intranet’s success is its usability: how easy it is to use and navigate, how quickly users find what they need, whether it’s intuitive — if users can figure out how things work without needing formal training or a thick how-to manual — and how much fun it is to use.
After all, if your intranet isn’t easy and fun to use, then how do you expect your staff to use it?
The question that’s always on an intranet manager’s mind is: How do I know how usable our intranet is? Traditional Ways of Assessing Usability
In this article are some of the traditional ways of measuring an intranet’s usability, and why they aren’t always very accurate, useful or feasible...
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