How Waterstone’s intranet forums attract over 100 posts a week and have led to improved customer service and increased sales « Interact Intranet is Intelligent Intranet Software

How Waterstone’s intranet forums attract over 100 posts a week and have led to improved customer service and increased sales

Waterstone’s is one of the leading booksellers in the UK, Ireland and continental Europe, they have been using Interact Intranet for over two years and have found great success using the intranet forums.

Using the forums has successfully encouraged internal communication and collaboration, attracting over 100 posts per week and unlocking key information within the company.

Source: www.interact-intranet.com Posted by InteractIntranetInteractIntranet 448 days, 8 hours, 50 minutes ago
Tags: collaboration, enterprise 2.0, Forum, intranet, knowledge management category: Technology & Features
Clicked: 13

No comments yet, be the first one to post comment.

To post your comment please login or signup
Top