It’s the type of question I am hearing more frequently. It’s being asked by intranet people, CIOs, senior business operations managers and even a few CEOs. It’s important that it is answered clearly and fully. The alternative of ignoring it is to risk a repeat of what happened to knowledge management in the late 1990s when it was ‘the thing’ to talk about and be seen to be doing but sadly, in many cases, never able to meet its full potential helping businesses.
I don’t claim to know all the answers and there is more than one way to address this question. In fact it is a deeper and complex subject which needs covering for this question to be answered fully.



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