How to increase your intranet user satisfaction - Martin Risgaard

When I hear about corporate intranets and how they are perceived by the users, it is clear that some do really well while some struggle. Most are somewhat successful and gradually improving which is good.

I recently conducted an intranet survey in my company and much to my surprise our intranet was perceived as both ’useful’ and ’important’ while the overall satisfaction was below average. Why was that?

I looked through the survey results and it made me think that we had to re-focus. Our challenges were not that people didn’t use it – they did, but seemingly in spite.

Source: connaxions.wordpress.com Posted by beebee 566 days, 5 hours, 29 minutes ago
Tags: Content Strategy, Writing category: Content & Communication
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