Identifying staff tasks - Step Two Designs, James Robertson

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our interstate office?’) or completing a process online (‘I need to apply for some leave over Christmas’).

The best approach for helping staff is to focus on tasks. These are the activities, simple or complex, that staff need to do on the intranet. The goal is to streamline and simplify how these tasks can be carried out.

  • Uncovering staff tasks
  • Documenting tasks
  • Using tasks
Source: www.steptwo.com.au Posted by supportsupport 724 days, 9 hours, 40 minutes ago
Tags: Content, Management, Strategy, Task based category: Management, Governance & Strategy
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