I may be irritating KPI-addicts, mathematicians, or other people who like counting, measuring and comparing, but what gets measured does not always get done!
Of course that requires some explanation.
When we moved from a custom-built intranet to SharePoint, we had to think about usage statistics. SharePoint could not get us the statstics in the way we wanted, so we asked a third party to develop it. We got a little carried away withe the functional requirements, with dramatic results....



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