Make customer service your 'secret source' of cool intranet content

You want to know what’s happening in your company? Talk to the guy who picks up the phone.

Customer service. It’s a 24-hour-a-day arrivals lounge area for pissed-off customers, and people who can’t read a manual. CS agents are often some of the most undervalued people in the company – but they’re a great internal communications resource.When a product blows up, they get yelled at.When a brilliant new product comes out, they get yelled at by people who just bought the old one.When a price-rise kicks i...

Source: www.internal-communication.com Posted by ianharrisianharris 129 days, 13 hours, 33 minutes ago
Tags: internal communication, intranet, intranet content category: Content & Communication
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