Putting conversation into processes - Bertrand Duperrin

Nowadays, people need to continuously solve problems to execute business processes. To do so they need a quick and easy assess to knowledge.

But knowledge needs stimulis to be expressed, what seldom happes out of conversational logics. Traditional processes need to be enriched with a social layer.

On top of that, business processes are the smallest common denominator upon which an enterprise 2.0 dynamic can start without having to deal too much with cultural issues because it brings a focus to what makes sense for anyone : solving actual issues they face while they tried to achieve what they are evaluated on.

Source: www.duperrin.com Posted by beebee 661 days, 4 hours, 55 minutes ago
Tags: enterprise 2.0, knowledge management category: Social intranet & Collaboration
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