Top-down business process design is getting a bit of a bad rap at the moment, and deservedly so, say some. There’s a new meme in town called social business that says we should design enterprise systems around the people that use them, rather than trying to make the people work to the constraints of the systems they’ve been saddled with.
A couple of blog posts this past week caught my eye particularly, and in turn led to a wealth of other writing in the groove of this line of thinking. Here’s a quick tour.



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