Search Usability - Why Lance Armstrong doesn't ride a Mountain Bike - John Brunswick

Would Lance Armstrong use a mountain bike to race in the Tour De France? Of course not. Why do we try to do the same with search in our enterprise?

When it comes to enterprise search most implementations are fixated on what metadata and what weighting should be applied to documents and other information - without ever stopping to ask “what is driving people to search”?

  • Are people looking for documentation on a particular product or subject?
  • Is the end user attempting to locate details about a support request that they filed?
  • Or is the person looking for a particular discussion on a certain topic?
Source: aiimcommunities.org Posted by beebee 568 days, 1 hour, 8 minutes ago
Tags: e20, enterprise 2.0, Search category: Technology & Features
Clicked: 13

No comments yet, be the first one to post comment.

To post your comment please login or signup
Top