So, you’re part of the implementation team of a new tech rollout and your users aren’t using the new thing. Could it be your fault? Well, I’m going to say… Yes. Probably….

Of course I can’t know for certain, as I don’t know you or your project. But in my experience, many people involved in tech implementations blame the users when things don’t work out, when they really needn’t look any further than themselves.

I’m not going to launch into a long list of reasons why people don’t adopt new tech systems. Long posts really aren’t my style, plus the variables are endless. But I will say that to get to the bottom of a lack of user engagement or adoption, you have to listen to the users...

Source: www.soozihl.com Posted by SooziHL 423 days, 19 hours, 5 minutes ago

Intranet social media can be one of the most powerful tools for internal communication. Unfortunately, the adoption rate of social media within corporations is dismally low.

Long story short, employees simply rarely take up internal social media. In fact, 72% of employees use intranet social media networks less than once a month. In comparison, most will use Facebook several times a day.

Why is that?

Source: blog.socialmaximizer.com Posted by admin 517 days, 17 hours, 33 minutes ago

User adoption starts at the beginning of a project, not at the end. I have been contacted more than once by companies – all large, reasonably well-resourced and with smart intranet teams – who want to talk about user adoption just before launching their new intranets. That rarely works well.

I have developed 5 key success criteria for user adoption and most start very early in the process. We reviewed these points with the members of IntraNetWork in Paris at our September work session. Several members are currently rolling out huge new intranets and the discussion was lively and full of real examples.

1. Create a "networked governance" with no black holes.
2. Involve users from day one
3. Play the local management trump card
4. Deploy operationally, not organizationally
5. 5. Propose practical, decision-making tools

...

Source: netjmc.com Posted by admin 606 days, 19 hours, 26 minutes ago

In May I shared details of Carphone Warehouse's award-winning business process management deployment, noting the IT organization "marketed" the initiative by creating a brand for it called How2. When it was launched to 1,000 call center agents, the lights were turned off and each agent got a plastic bag that said, “How2 Is in the Bag.” When the lights were turned on, employees got t-shirts and other swag with a How2 logo. As I wrote, "IT organizations might scoff at handing out tchotkes. But those that try to inject some fun into projects are likely to enjoy a better rate of success."

While the "fun factor" can improve adoption for almost any enterprise software, I think it's especially important for systems for which usage is voluntary. I recently read two pieces that highlighted companies that experienced great success in getting employees to use their intranets, largely by making them fun to visit.

Source: www.itbusinessedge.com Posted by admin 674 days, 23 hours, 20 minutes ago

Behind culture there are one thousand things, more or less objective or real to explain with more or less sincerity what prevent organizations and people from changing. Enterprise 2.0 faces the same kind of problems even if it’s not specific to it.

Acknowledgement : it’s an real concern that can be counterbalanced by corporate culture in some cases. There are many and varied solutions to override this issue but all are imperfect and none is universal.

However, a difference as to me made between the impact of culture on behaviors than can be offset overtime with the right incentives and what has to deal with cultural identity that people will over try to protect against any change.

Source: www.duperrin.com Posted by support 900 days, 17 hours, 21 minutes ago

Last week Microsoft published a new white paper (written by Scott Jamison and Susan Hanley), on adoption for SharePoint 2010. My book, User Adoption Strategies gets a mention on page 6, which is very cool.

"Microsoft SharePoint Server 2010 provides a vast number of capabilities that empower business users. However, even with this amount of power in hand, users (and the organizations they work for) can benefit greatly from having a clear SharePoint Adoption Plan. A SharePoint Adoption Plan describes how ...

Source: currents.michaelsampson.net Posted by support 944 days, 4 hours, 54 minutes ago

Does social software adoption have you singing the blues? If so, you're not alone.

In the enterprise social software world, everyone's talking about adoption. There are breakouts on it at Enterprise 2.0. Lots of smart people are blogging about it. There's LinkedIn forum. There's even a whole Council dedicated to social software adoption.

Why is adoption such an issue?

The standard response is to blame organizational culture. Eavesdrop on adoption conversations and you'll hear things like this

• "Corporations incentivize for knowledge-hoarding."
• "People over 30 just don't get social networking."
• "Workers aren't comfortable with transparency."
• "We have a culture of email that's hard to change."

To borrow a phrase from always-quotable Dennis Howlett: What a crock.

To borrow another phrase from the also-quotable Pogo: We have met the enemy and he is us.

Source: michaeli.typepad.com Posted by support 970 days, 2 hours, 9 minutes ago

You may have heard this before, but I think it's worth repeating. I consider myself a newbie in the world of Enterprise 2.0. I started blogging internally at IBM about 4 years ago (even though our blogging platform has been around for almost 8 years).

At the same time, I became an avid social bookmarker (again, even though our social bookmarking platform has been around for about 6 years). So what took me so long to get started?

Back in 2006, I was working in IBM's consulting organization. Deadlines were tight. Connectivity was scarce as I was constantly traveling. I was inundated in emails (most were from different people asking the same question) and stuck in mail jail. So did I really have time to "play" with these technologies? What's in it for me?

Source: www.lbenitez.com Posted by support 978 days, 6 hours, 3 minutes ago

If used correctly, intranets have remarkable potential for employee communication. Unfortunately, many intranets are neglected and outdated, and consequently undervisited.

Here to help is Nova Newcomer, internal communications consultant and founder of Blue Hill Solutions, and Peat Bakke, senior Web analyst and engineer.

Follow these 10 upgrades to increase employee traffic to your intranet—from the easiest to most difficult.

1. Get blogging
2. Bring critical work flow online
3. Get relevant information to individual employees

and 7 more...

Source: bit.ly Posted by bee 986 days, 16 hours, 3 minutes ago

Enterprise 2.0 – the dawn of a new organizational age?

When Enterprise 2.0 first hit the radar, many of us were excited by the new social collaboration tools and their power to usher in new collaborative behaviors.

Some of this promise has indeed been realized. The market for Enterprise 2.0 software is strong and growing, with social computing functionality such as profiles, wikis, blogs, microblogs, tagging, and presence now widely available, both in specialized Enterprise 2.0 products and embedded into office productivity and unified communications suites.

Source: tharsikininsa.blogspot.com Posted by bee 1002 days, 4 hours, 39 minutes ago