You have developed a strategy.  You have built a governance framework.  You got the buy-in from stakeholders.  You factored in the benefits and drawbacks of different approaches.  You have started implementing SharePoint 2010.  So now, how do you to measure the value to show the investment made has been justified?  Easy to say but harder to show! I believe you can measure the value at three levels.  These are: 1. Improved productivitySP2010 can help speed up how quickly a business problem can be solve...

Source: markmorrell.wordpress.com Posted by markmorrell 428 days, 16 hours, 49 minutes ago

Strategies vary from one organisation to another. What makes sense for BT won’t  necessarily do for others.  Differences that influence this include purpose (online marketing company, charity or public sector) and complexity (global based in different time zones with many activities). Here are 5 tips to help you create a great intranet strategy: 1. Find out what your organisation’s strategy is and how your intranet contributes to it You must know what your organisation’s strategy is.  Your intranet mu...

Source: markmorrell.wordpress.com Posted by markmorrell 518 days, 8 hours, 52 minutes ago

There are a few ‘killer applications and content’ which have driven the usage of BT’s intranet.  As well as the BT Homepage – our corporate portal, BT Today – our new sites and Directory – our people finder, Intellact, BT’s customer insight and market portal has been key to achieveing this. Intellact provides a wealth of insight on the communications industry. Thousands of people in all parts of BT use these services to:Help understand customer needs and satisfaction.Monitor the global press – daily upd...

Source: markmorrell.wordpress.com Posted by markmorrell 578 days, 10 hours, 40 minutes ago

As BT’s intranet has developed over the past 15 years I have seen many different ways of publishing content and various ways of designing and structuring a page to show the content. But there have always been a few key basic principles which don’t change. I’m reminded of these as I review SharePoint 2010′s capabilities with its different terms and ways of publishing and managing different types of content. Here are my basic principles for a successful intranet:Intranet strategy aligned to the organisa...

Source: markmorrell.wordpress.com Posted by markmorrell 604 days, 10 hours, 51 minutes ago

I regularly ask users what they feel about BT’s intranet.  I use a variety of methods to do this. 1. Survey - I ask each year questions to compare with previous years for trends as well as new areas to focus on. 2. Beta testing - I ask for people to test out new features to make sure it meets their needs or improve further so it does before launching. 3. Feedback – every page has a feedback link for anyone to ask for more information or raise a concern. Find out more in Intranet Ideas article ‘Conduc...

Source: markmorrell.wordpress.com Posted by markmorrell 641 days, 18 hours, 28 minutes ago

When I posted about the latest results for BT ‘BT Intranet 2010 benchmark results‘ I promised to give examples the Intranet Benchmarking Forum highlighted as global best practice.  The first three examples are:About our content: IBF said all pages across BT’s intranet contain author and date informationHow involving everyone can make your intranet more valuable to your organisation: IBF said BT’s intranet supports our values to be open and straightforward in dealings with colleaguesHow you integrate your...

Source: markmorrell.wordpress.com Posted by markmorrell 659 days, 18 hours, 19 minutes ago

When I posted about the latest results for BT ‘BT Intranet 2010 benchmark results‘ I promised to give examples the Intranet Benchmarking Forum highlighted as global best practice. The first example was about our content.  IBF said all pages across BT’s intranet contain author and date information. My next example is about how involving everyone can make your intranet more valuable to your organisation.  IBF said BT’s intranet supports our values to be open and straightforward in dealings with colleague...

Source: markmorrell.wordpress.com Posted by markmorrell 678 days, 12 hours, 1 minute ago