Offering up Enterprise 2.0 tools for business collaboration is easy. The tougher assignment for many IT executives in the months ahead will be managing the proliferation of platforms and technologies and demonstrating their benefits across the enterprise.
At most large businesses, consumer-driven technologies such as blogs, wikis and multimedia tools are finding a home in the corporate environment. For example, 14 percent of 861 global IT leaders surveyed by InformationWeek earlier this year said they want to increase employee productivity by using new collaboration tools.
"We are clearly at a tipping point for Enterprise 2.0 implementation," says Patty Caya, a researcher who co-authored a recent study with Jakob Nielsen for the Nielsen Norman Group. "Now we have to see if the benefits outweigh the risks."