Barb Mosher from CMSwire announced the results of their latest poll regarding the usage of collaboration tools in intranets.

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Anyway, this quick poll got my attention for a different reason. When summarizing the poll results, Barb questioned the readership: Do you hear the term intranet used when looking at social software solutions? It made me think of a common perception leading to a misunderstanding of the meaning and distinguishing of the terms intranet, Enterprise 2.0 and social media.

Source: www.customerthink.com Posted by support 649 days, 23 hours, 52 minutes ago

When Enterprise 2.0 first hit the radar, many of us were excited by the new social collaboration tools and their power to usher in new collaborative behaviors.

Some of this promise has indeed been realized. The market for Enterprise 2.0 software is strong and growing, with social computing functionality such as profiles, wikis, blogs, microblogs, tagging, and presence now widely available, both in specialized Enterprise 2.0 products and embedded into office productivity and unified communications suites.

Source: www.bworldonline.com Posted by bee 650 days, 17 hours, 21 minutes ago

Last week I began a discussion about the impact of corporate culture on a company’s level of comfort with social media. While I was thinking about this week’s continuation of this discussion, the CEO of my former employer, HP, resigned due to allegations of misconduct.

This news hit the social airwaves like tsunami last Friday. I enjoyed a 24 year career of Hewlett-Packard Company, which means I was lucky enough to have learned from the founders, Bill and Dave, what it means to be open, ethical, moral and to do business with integrity.

One of the key elements of HP’s Standards of Business Conduct is to “think about how your decision or behavior would look in a press article”. This is a good foundation for us to consider when we think about how a company’s culture and organizational model impact the company’s use of social media.

Source: socialmediatoday.com Posted by bee 650 days, 22 hours, 24 minutes ago

Collaboration applications never seem to need a business case, other than a senior manager deciding that there is poor collaboration in the organisation and that the problem can be solved with bringing in some new technology.

However there is usually never any analysis of whether or not there is a systemic problem with collaborative working. Achieving effective collaboration requires a series of precursor actions to have been accomplished, in all of which the intranet plays a critical role in their execution.

Source: www.cmswire.com Posted by bee 651 days, 16 hours, 23 minutes ago

The successful adoption of social computing within the enterprise is no other than a cultural one.

Nothing to do with technology, or the tools, nor the processes, but the culture itself; and the interesting situation about all of this is that every single corporate culture, from every single business out there, is different.

Different from one another. Unique. Something that whether we like it or not, we just cannot copycat. Not even with a cross-sharing of "best practices" on this very same topic.

Source: www.elsua.net Posted by support 655 days, 3 hours, 31 minutes ago

From the company that introduced us to roving reporters comes another innovative internal communications channel: a social-powered community launched on May 2nd aimed at helping employees do their jobs better.

Philips Senior Global Internal Communications Officer Cameron Batten explains:

“Employees need people to help them do their jobs. One of the telling stats we have from this community is that when you ask a question inside of it, you can get on average, 3 answers. More than 25% are from a different sector (Healthcare, Lighting and Consumer Lifestyle) and approximately 38% are from a different job function. That right there tells us this is a true help line for the community.”

Source: www.simply-communicate.com Posted by bee 655 days, 22 hours, 50 minutes ago

The traditional documentation development process, which remained more or less unchanged for decades, is changing. Two trends, collaborative authoring (or Web 2.0) and Agile, are hastening this change and are forcing documentation project managers to revamp the way we manage projects.

Fortunately, these trends share much in common. Some of the adjustments we're making in our processes can be applied on all projects, not just those that use Web 2.0 and Agile. Content strategy-and the role of the content strategist-emerge as vital new concepts.

Source: www.writersua.com Posted by support 656 days, 20 hours, 50 minutes ago

Two heads are better than one. That's the given wisdom — and what most of us believe. But if as individuals we understand the importance of collaboration, then why do organizations have such a difficult time fostering it within their own employees?

The Need for Enterprise Collaboration

Source: www.cmswire.com Posted by support 657 days, 15 hours, 13 minutes ago

There’s lots of amazing thought leadership out there with respect to how collaboration and engagement between employees is broken.

Whether the early cases that were made for bottom up  emergent uses by professor Andrew McAfee, to dynamic  networks, to collaboration at the intersection of process and context and finally, purpose driven engagement.

Source: www.pretzellogic.org Posted by bee 660 days, 16 hours, 26 minutes ago

Okay, maybe that's going too far. I don't really recommend firing your marketing manager. I do however believe that most companies will eventually need to hire or contract with a community manager, if they haven't already.

A recent BusinessWeek article called "Twitter Twitter Little Star," describes social media as a booming industry which has caught the attention of corporations everywhere, and suggests the role of a "social media director" and what that person should do.

I'd like to dig a bit deeper into why this core function is necessary to create to what's becoming known as social engagement. I'll call the role the community manager.

Source: blogs.hbr.org Posted by admin 663 days, 2 hours, 44 minutes ago