Geoff Garcia, of March of Dimes, winner of the 2013 Interact Community Influence Award will be doing an online tour of his intranet, ‘Dimension’ to demonstrate great ways you can use your intranet to engage your volunteers and remote workers... read more >
Happy New Year to you! I hope you had a relaxing break and have recharged your batteries for 2014.
I was recently asked by Simply Communicate to follow up my 2014 predictions with one for internal communications. Here it is:
Organisations increasingly face the challenge of how to strengthen employee engagement while their workforce increasingly work from remote locations or while mobile. There is a great opportunity for internal communications to take a leading role with developing a plan that addresses these challenges with greater use of communications channels.....
There are probably a million ways you can lose a user from your intranet and some will be particular to your company, but we think these are top 10 that you really need pay to attention to:
- Don’t give users the right tools
The first thing you should do if you don’t want employees’ using your intranet is to not give them the right tools. If they haven’t got the right technology they will not be able to access your content as frequently... read more >
To coincide with my last post ‘Why you need a mobile strategy‘ in my current series on the mobile workspace, I was interviewed by the Journal of Internal Communication for an article about the potential of mobile devices when developing internal communications strategies. I gave my views on the importance of people using mobile devices to be communicated with and to communicate and collaborate with other people while away from their normal place of work.
People have always been outside of the office space however, mobile technology now enables you to get messages out to them quickly – something that wasn’t possible in the past. This doesn’t only affect remote workers or employees who travel a lot: work is increasingly shifting towards mobile devices....
In my last post I asked ‘Who should own the Digital Workplace?’. From my experience one function that I feel should not own the digital workplace is Internal Communications.
Communicators’ first priority is to communicate. Their first reaction to collaboration between employees using blogs is to increase the frequency of communications and their prominence on the intranet.
But digital workplaces are used by employees primarily to do things or find information or people, not to read communications. They still do read communications but it is not their main purpose or first priority.
The internal comms nightmare: the intranet being stabbed by the financial department knife. IBF (Intranet Benchmarking Forum) writes in their report "Delivering Intranet Value" that “most senior managers still see the intranet as an internal news medium and an information repository – nice-to-have, but a candidate for cutbacks when the heat is on. They have little notion of the intranet’s power to save costs, improve productivity and even boost revenue. They haven’t yet grasped that it can be instrumental in enabling their organisation to weather the current climate of greater austerity.”
In fact effective internal communication drives business performance.
I have covered in previous posts how internal communications can improve with collaboration tools. I also believe SharePoint 2010 can help organisations’ intranets if applied well. This post covers 8 ways that SP 2010 can help internal communications.
I’m not saying that SP 2010 is the only way to improve internal comms or intranets generally. There are other technologies that can do this as well or better. It is how you use the technology that is critical to it being a success.
These 8 ways can help SharePoint 2010 make a difference to internal communications by offering more agile and tailored solutions to meet the organisation’s needs:
This is the last post in a series answering the question “Can collaboration tools improve internal communications?” covering the right culture needed within an organisation, the redefining of internal communicators’ role and how collaboration tools and features can help improve internal communications.
I now want to discuss how I believe discussion forums can add to the richness of existing internal communication channels and not be a threat that needs to be closed down. I’m going to illustrate this with three examples.
Internal community managers are communicators, techies, business people and usually the life of the party. In fact, I like to refer to them and sometimes myself, as the ultimate party planner. These skilled folks have to arrange constant moving parts, talk to all of the "guests", make sure nothing is boiling over and still make the “party” a success. And believe me, managing groups of people through the intranet, online forums, blogs, etc., isn’t as easy as it sounds. In fact, it can be rather tough. So let’s jump right in. Here are the 5 tips that should make life a little easier...
What makes all the difference in an amazing intranet? I bet you’re thinking it’s stuff like social media, Google-like search and the most current graphics. As great as those are, they’re not the foundation of a trusted and reliable intranet. And that’s where a few secret weapons can make all of the difference. I’m talking about the neglected, but highly important foundational items that will create a home for employees that’s more tha...
A long time ago, a former boss gave me some sound advice: Seek first to understand, Then to be understood.
Do you recognize it? I call it the Talking Stick rule, but some of you might recognize it as Habit 5 of the “7 Habits of Highly Effective People“.
I love the whole purpose of this phrase. To understand and to be understood. And what better mission for any internal communicator? It’...