The workplace web has 3 perspectives: - the enterprise, - the business, - the individual person.

When I work with global organizations to help them define the business objectives of the intranet, we do it from these 3 angles.

The problem is when we push each dimension to its logical conclusion, we end up with a technology dilemma.What tool or combination of tools can support all 3 dimensions?

Software solutions tend to favor one dimension more than the others. Each dimension has its own fundamental lo...

Source: netjmc.com Posted by support 657 days, 17 hours, 15 minutes ago

How far should organizations go in letting people pick and choose what they want to see and do on the intranet?

A participant in one of my global intranet workshops recently said, “There’s no point in saying we have mandatory global content that everyone must see. It’s not by putting it on the home page that will make them read it. They’re either interested or they aren’t.” The person speaking is in charge of internal communication in a large global company. ....

Source: netjmc.com Posted by bee 678 days, 18 hours, 14 minutes ago

• Launch User-Centric, Participatory Research: As a first step, begin to gather user input — and develop field skills — with interviews, card sorting exercises and scenario observations.

• Use Available Metrics to Set the Baseline: Site analytics from the current intranet tell you who uses it, for how long and what parts are avoided.

And 8 more...

Source: www.documentmedia.com Posted by support 699 days, 5 hours, 7 minutes ago

The Commonwealth Bank has deployed a new intranet that focuses on social networking and collaboration.

Commonwealth Bank solution delivery manager Scott Suine spoke about the transformation of the bank's intranet into an integrated, collaborative tool designed to lure Gen Y employees to the organisation. The shift was announced only days after the bank CommBank Launches New-look NetBank.

Source: www.cio.com.au Posted by support 706 days, 17 minutes ago

In 2009, half of the winning intranets, as determined by Jakob Nielsen, used SharePoint, specifically the MOSS platform. SharePoint’s notable popularity is particularly interesting considering that from 2003–2006, the Nielsen’s winning intranets didn't use earlier versions of SharePoint at all.

Yet, building a company intranet with SharePoint may limit a design’s flexibility. Because intranet designers may not be building intranets from scratch as much as they used to, their focus has shifted towards improving usability as a way to influence the look and feel.

Source: www.cmswire.com Posted by support 707 days, 17 hours, 16 minutes ago

Around a week or so ago I presented online at the social business summit on making Enterprise 2.0 work. It was a relatively short presentation with a lot of information but one of the things I presented was a type of framework or process for how to make Enterprise 2.0 work within an organization.

I’m currently in the process of conducting a large scale E2.0 project but I have been doing some in depth case studies and interviews with companies such as Intuit, Vistaprint, Oce, Florida Hospital, and Booz Allen Hamilton (which will be finalized and live within a few weeks).

What I created is based off of the information I have been collecting from various companies (and a bit of research). Of course it’s not applicable to every organization and I still think there is room for improvement and modification but here is what I have so far:

Source: smartdatacollective.com Posted by support 714 days, 21 hours, 53 minutes ago

A common frustration for teams managing intranet projects is the difficulty they experience in securing resources. Successfully winning support could require grasping a number of concepts—from ROI to employee engagement—depending on the business environment. But in all organizations, the intranet team must understand the difference between a need, and a perceived need. The distinction is that a business case can quantify the former, but people act on the latter.

In the case of intranets, many organizations have a need to streamline business processes, drive operational efficiencies, enhance communications and collaboration and secure a higher degree of employee engagement. But the executives at these organizations frequently don’t perceive how an intranet, and especially intranet 2.0 technology, can address these business requirements.

Source: www.prescientdigital.com Posted by support 717 days, 17 hours, 46 minutes ago

In a recent presentation, Janus Boye asked the question, is the intranet dead?

Last week I presented at the annual Online Information conference in London in a session titled “Death of the Intranet”. Speaking after me in the same session was senior Forrester analyst Tim Walters and we both agreed that intranets are not dead. However it may be practical in some organisations to avoid the term intranet as it carries too much negative baggage.

I agree with both points here. The 'intranet' isn't dead, in fact things are really only beginning to get interesting right now, with lots of promise in the future.

Source: www.alexmanchester.com Posted by support 719 days, 5 hours, 50 minutes ago

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our interstate office?’) or completing a process online (‘I need to apply for some leave over Christmas’).

The best approach for helping staff is to focus on tasks. These are the activities, simple or complex, that staff need to do on the intranet. The goal is to streamline and simplify how these tasks can be carried out.

• Uncovering staff tasks
• Documenting tasks
• Using tasks

Source: www.steptwo.com.au Posted by support 725 days, 1 hour, 54 minutes ago

My instant response was “The Users own the Intranet !” . While I am sure most Intranet managers would agree that Intranets are there for the benefit of users, what @danasml was asking was who is financially responsible. What part of the business funds the Intranet? Who has the task of taking any proposed redevelopment business case to the board for consideration? What division is responsible for including money in their budget for the operation and development of the Intranet?

In my case over the past five years the Intranet and its management has been in the IT division, the HR division, the Shared Business Services division and currently the Internal Communications division. I’m sure that if the question was asked of all the Intranet Managers out there that the answers would be just as varied.

Source: diga2230.blogspot.com Posted by bee 741 days, 5 hours ago