Targeting enterprise search to key tasks - James Robertson

Enterprise search is often deployed as ‘the answer’ for the difficulties of finding information across an entire organisation. The basic concept is that the enterprise search indexes ‘everything’, and findability problems are solved.

In practice, teams given the task of designing and deploying enterprise search find these projects much more complex. Many questions need to be answered:

  • Which information sources should be indexed?
  • How should the results be presented?
  • What functionality should be provided for staff?

To answer these questions, teams need a clear vision of the desired end state, including an understand of staff needs and tasks.

Source: www.steptwo.com.au Posted by supportsupport 559 days, 4 hours, 20 minutes ago
Tags: Search category: Technology & Features
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