Governments around the world are struggling to manage the dual challenges of maintaining IT security while also enabling their staff to do their jobs in a digital world.
The Australian government has endorsed social media engagement by staff in its Open Government Declaration, stating that;
Agencies are to reduce barriers to online engagement, undertake social networking, crowd sourcing and online collaboration projects and support online engagement by employees, in accordance with the Australian Public Service Commission Guidelines.
Meeting this remains a challenge in many agencies. It takes time to assess services, mitigate risks, adjust processes and policies and train staff.



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