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Intranet Lounge

10 Microblogging tools for the Enterprise

Microblogging is often referred to as Twitter for Corporations as there are many similarities and they are undoubtedly inspired by Twitter. This type of tool is good to share ideas, questions, answers and status updates. They are also good for communication, knowledge sharing and finding expertise. Most of them are aimed for use between co-workers but some others your company’s community of customers, partners and others on the Internet.

See the 10 in the article.

Source: Posted by supportsupport 1702 days, 9 hours, 2 minutes ago

Finding compelling examples to build the intranet business case - Step Two Designs, Alex Manchester

For many intranet teams, funding and resourcing is incredibly tight. The intranet is often a poor cousin to an organisation’s public website, and its worth to the organisation is rarely demonstrated well.

Intranet teams also rarely have direct lines of communication to senior management who, as infrequent users of the site, have little understanding of its complexity or potential.

As a result, when it comes to getting funding for a new content management system (CMS), or developing and adding new applications and services, making the case is an uphill struggle.

Yet there is great potential in intranets; we only need to look at the winners of the Intranet Innovation Awards to see how useful, powerful and valuable intranets and related services can be.

Read some compelling examples

Source: Posted by supportsupport 1703 days, 14 hours, 21 minutes ago

Identifying staff tasks - Step Two Designs, James Robertson

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our interstate office?’) or completing a process online (‘I need to apply for some leave over Christmas’).

The best approach for helping staff is to focus on tasks. These are the activities, simple or complex, that staff need to do on the intranet. The goal is to streamline and simplify how these tasks can be carried out.

  • Uncovering staff tasks
  • Documenting tasks
  • Using tasks
Source: Posted by supportsupport 1703 days, 14 hours, 56 minutes ago

How long should the intranet homepage be? - Step Two Designs, James Robertson

Intranet homepages are always contentious. In most organisations, every stakeholder would like a piece of this valuable real estate, and debates rage around the overall purpose and design.

Within the intranet industry, the homepage also inflames passionate debate. This is particularly true on the question of how long the intranet homepage should be.

In the earlier article Seven roles of the intranet homepage, a range of purposes were identified:

  1. news
  2. navigation
  3. key tools
  4. key information
  5. community and culture
  6. internal marketing
  7. collaboration

Effective designs find a productive balance between these seven roles, without any one being excessively dominant.

Source: Posted by supportsupport 1703 days, 17 hours, 49 minutes ago

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A Day in the Life of an Intranet: Kelly Bristow « Intranet Connections Blog

Kelly Bristow is running late for work. She is the Intranet Manager at West Coast Savings Credit Union (WCSCU) and is the primary administrator for their intranet site, The Buzz. Kelly has a 9:30 meet with her content managers to go over project status updates and at 8:45 she’s tapping her foot waiting on her Starbucks vanilla latte. Caffeine first, then race to the office.

Source: Posted by IntranetConnectionsIntranetConnections 1704 days, 4 hours, 26 minutes ago

Four variants of agile development methods

Rick Freedman explores four agile method variants that bring the theories into real-world practice. He also discusses criteria for selecting an approach based on your IT project.

  • Extreme Programming (XP)
  • Dynamic System Development Model (DSDM)
  • Crystal Methods
  • Lean Development (LD)
Source: Posted by supportsupport 1704 days, 6 hours, 23 minutes ago

Social intranet governance - Toby Ward

I’m quite certain that no one has outstripped by voracious capacity to write about intranet governance, but at the risk of repeating myself, here’s another recommendation: social intranets need governance too.


Actually, if you already have a governance model in place, and a social media policy, then your work is likely done. If you are one of these trail blazer organizations (and those intranets with both a governance model and social media policy are part of a significant minority), then pat yourself on the back.


  • Governance model
  • Social intranet governance
  • Employee generated content
Source: Posted by supportsupport 1704 days, 6 hours, 53 minutes ago

Content Migration: the Iceberg of Intranet Projects - ThoughtFarmer

It lies there just over the horizon and just below the surface of any new intranet implementation. It is the factor that is most often forgotten or ignored as the intranet barrels toward launch. It is often left out of the project plan altogether but can take longer than the build itself. It is content migration.

Content migration is underestimated and misunderstood.

Many organizations moving to a new intranet have never been through a migration before and get blindsided by the amount of coordination and planning required to get through it

Source: Posted by supportsupport 1704 days, 7 hours, 5 minutes ago

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Intranet diary: Justice intranet benchmark results

Our core intranet team spent the last 2 years working on a project to overhaul and improve the intranet (in addition to publishing daily content and building other sites.)

We launched in the new year and last month we had our annual benchmarking review.  Results are in.

We use IBF as our benchmark...

Source: Posted by supportsupport 1704 days, 14 hours, 40 minutes ago

Portrait of an organization 2.0 | The Whatever Blog

The so called Organizations 2.0 or Enterprise 2.0 (the term has no direct connection with technology, and I think it’s unfortunate) see their business model, their operations, hierarchy, relationship with employees and customers and their market orientation in a different way, one I am particularly fond of (this article sums up my romantic view on the topic).

Some of the main characteristics that define them:

  • They adopt the openness and transparency as a leitmotif
  • Talent Search and Management
  • The learning organization

and more...

Source: Posted by supportsupport 1705 days, 5 hours, 6 minutes ago

How to tell when Enterprise 2.0 is not appropriate for your organisation

As Enterprise 2.0 activists, we keep on trying to sell Enterprise 2.0 as the ideal solution for your organisation. But to be completely honest, depending on your company objectives, values and culture it may just not work.

10 principles your company may have adopted that will make Enterprise 2.0 implementation counter productive

  • Your company is not comfortable with innovation
  • It is business critical to foster politics
  • Strong managers are pivotal in the organisation
  • The IT department defines the organisation

And 6 more..

Source: Posted by supportsupport 1705 days, 5 hours, 13 minutes ago

Successfully transforming BT’s intranet using social media - Mark Morrell

I will be speaking at the Advanced Intranet and Portals conference in Amsterdam held on 27 and 28 May.  It aims to ‘Connect your employees to anybody, anywhere, and drive business growth through social media, Web 2.0 and collaboration tools whilst increasing employee usability and engagement’.

My presentation will cover:

  • Analysing the need to use social media tools and knowing how to get it adopted in your organisation
  • Drawing up guidelines to minimise the information, security, legal and brand risks
  • Selecting an effective governance strategy that minimises risk and increases adoption
  • Studying whether a social media working group and/or Chief Social Media Officer will enhance internal promotion, adoption rates and general management
  • Meeting the demand from younger and new users
  • Overcoming internal barriers and resistance
  • Weighing up the benefits from social media

Follow the link in the post to the presentation.

Source: Posted by supportsupport 1706 days, 15 hours, 27 minutes ago

The Game Is Afoot For Enterprise 2.0 - Or Is It Enterprise 3.0?

By Russell Garland

Web technology keeps flowing into the enterprise, but it’s hard to tell how fast.

Take for example Massachusetts Institute of Technology research scientist Andrew McAfee, who was moderating the “Enterprise 3.0” panel Wednesday at the MIT Sloan CIO Symposium. Last November, McAfee published a book called “Enterprise 2.0.”

"It’s evidently very soon to be obsolete" he said brandishing a copy.

But as he signed books during the evening cocktail reception, McAfee said most big companies still have not effectively implemented Enterprise 2.0, a phrase he coined to signify the revolution underway as Web 2.0 social media migrates into the enterprise. “I do think some kind of tipping point is happening,” he said. “We’re not on the fringes of it anymore.”

Source: Posted by supportsupport 1707 days, 4 hours, 40 minutes ago

Top 3 Pluses & Minuses Of Enterprise 2.0 - Wolfe's Den Blog

Getting ready for the Enterprise 2.0 Conference in Boston, June 14- 17, I've been thinking about the value of the online collaboration tools most of us are beginning to embrace. My early take is that the positives are engagement, empowerment, and the potential to spur innovation. The downsides are the dangers of groupthink gone wild and the security risks of exposing valuable company data.

Here are my Enteprise 2.0 minuses

  • Security, security, security
  • Collaboration as a time-waster
  • Enterprise 2.0 as false collaboration

Now for the positives

  • Breaking through the org chart
  • Better business responsiveness
  • Empowerment and engagement
Source: Posted by supportsupport 1707 days, 6 hours, 22 minutes ago

What’s the Simplest Thing That Could Possibly Work? : Andrew McAfee

A little while back, an Enterprise 2.0 evangelist from a huge multinational tech company came to see me. He showed me their tools for social networking, blogging, group formation, tagging, & etc...

I asked him how the rollout was going. As best I can remember, he said something like “Progress is slower than I’d like. I don’t know why more people aren’t doing more. I think part of it is that we have a huge Intranet, and these tools can be hard to find. I think a lot of our people aren’t even sure they exist.”

What follows is a suggestion on how to make employees aware of E2.0 tools on the intranet.

Source: Posted by supportsupport 1707 days, 7 hours, 4 minutes ago

The need for speed on the Web: Gerry McGovern

Customers crave speed on the Web, and they reward organizations that make things fast and simple.

Why is Google successful? Because it delivers better and faster results than its competitors. Google truly understands the customer's need for speed. "At Google, we've gathered hard data to reinforce our intuition that "speed matters" on the Internet," Jake Brutlag of Google wrote in 2009. "We've always viewed speed as a competitive advantage."

"We may be the only people in the world who can say our goal is to have people leave our homepage as quickly as possible," Google states.

Source: Posted by supportsupport 1708 days, 6 hours, 16 minutes ago

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Content strategy - New Media Age

With the mass of online content available, merely repurposing offline material for the web won’t satifsy the expectations of today’s consumers. A more adventurous strategy is required.

Everyone’s a content producer these days. But the growing volume of content that brand owners distribute across multiple digital platforms is driving a fresh challenge up the corporate agenda: how to create a publishing culture that allows you to plan and manage content more strategically.

Source: Posted by supportsupport 1709 days, 7 hours, 3 minutes ago

What does the intranet look like in a social business? - J. Boye

Social media has evolved from distracting fun to hype to significant mainstream adoption over the last 18 months or so. Will the intranet remain unaffected by this? Or are there any emerging signs from intranets in social businesses that could provide some clues to what the future is likely to bring? Consumer organisations such as BMW, BT, Coca Cola, Red Bull, Virgin and WWF have invited their customers to participate in conversations and taken their usage of social media tools, such as blogs, Facebook,...

Social media has undeniably become a dominant phenomenon everywhere; yet most intranet experts continue to discount it as simply a collection of interesting features and emerging technologies with little relevance. Social media is indeed much more. Notably, some progressive social businesses are going out of their way to facilitate culture change through increased employee participation using mature, “enterprise-friendly” technologies.

Source: Posted by supportsupport 1710 days, 4 hours, 53 minutes ago

Intranet content manifesto – 2nd draft | kilobox communiqué

I’m planning the launch of our new intranet. I need to engage hundreds of people, perhaps thousands, to get them to see the intranet as a work tool, not as a company news channel.

I’m (very) slowly going to make everyone able to publish stuff – and of course our people are not writers or web workers – the intranet isn’t their passion as it is mine.

I say “I” when of course it’s a massive IT project with dozens of stakeholders, but I’m the intranet manager so it falls to me to put voice to many a matter.

Source: Posted by beebee 1714 days, 6 hours, 35 minutes ago

10 common mistakes companies make with their intranet « Katrina Marques

Intranets are getting more recognition as important business tools but there are still a lot of intranets out there that keep making the same mistakes. Based on my experience of what I see work really well and what does just ok I have compiled a list (in no particular order) of the top 10 common mistakes business’ make with their intranet:

  • Busy and cluttered homepages
  • Architecture that relies too much on organisation structure
  • Inconsistent look and feel between sections
Source: Posted by beebee 1713 days, 6 hours, 17 minutes ago