Name: MikeH
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Intranet Lounge

6 ways to measure effectiveness of news on your intranet - Intranet Benchmarking Forum

An IBF member recently asked for suggestions on key performance indicators (KPIs) to assess the quality of news on their intranet home page. The goal for this ask was to develop half a dozen KPIs in the interim of undergoing their first annual benchmarking evaluation with IBF.

Below is a short list of the KPIs that I put together for them on the basis that their home page functions very much as a digital newspaper.

  • Readership
  • Readability
  • Engagement
  • Satisfaction
  • Relevancy
  • Bouncing
Source: www.intranetlife.com Posted by supportsupport 1719 days, 16 hours, 52 minutes ago

Tips for Web Product Management

I am currently providing web product management services for two clients. One client is a start-up launching a new web-based product. The other is a 100 year old newspaper. While at face value these two clients couldn’t appear to be more different, they are actually quite similar.

What follows is a list of principles and practices that I have found to be effective.

  • Establish a regular (2-3 week) release cycle
  • Define and communicate prioritization criteria.
  • Don’t forget the HotFix queue
  • Write good tickets
  • Use your source code control system
  • Automate deployments
  • Build a talented and committed team
Source: www.contenthere.net Posted by supportsupport 1719 days, 16 hours, 25 minutes ago

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Case Study on Yammer: "Mining the Value of Microsharing"

When implementing anything new in an organization, the question "What is the value?" invariably arises. When it came to demonstrating the value of Yammer, we took that question directly to our users. Like many organizations, our network growth on Yammer was grassroots and entirely word of mouth. We were nearing one thousand users when it came time to decide whether to keep Yammer going, or to pull the plug. We knew a big part of our recommendation to move forward had to show that the current population was deriving some kind of value. It was far too early to show any monetary value, but we were sure there was something there. So we asked our employees.

Source: blog.yammer.com Posted by beebee 1719 days, 14 hours, 29 minutes ago

Momentum for the Social Enterprise

For several years I’ve wondered why most of the buzz and activity around social media focused on the external aspects – like marketing and customer service. I suppose it makes sense that attention would initially gravitate to critical activities like selling and listening to customers – and the endless treadmill of appealing new technology and Web applications designed to engage consumers. But I was befuddled at the more hesitant adoption of social media inside the enterprise, where social media can provide immeasurable benefits to communication, collaboration and productivity. As this recent article suggests, that imbalance may finally be changing.

Source: publicrelationsrogue.wordpress.com Posted by beebee 1719 days, 14 hours, 13 minutes ago

How to set a social networking policy for your employees

Lately, it seems that just about everyone and everything has a Facebook page, Twitter account or blog. Employees who are responsible for updating or managing those social media channels have likely been instructed on what can and can’t be posted.

Although the FTC “Guides Concerning the Use of Endorsements and Testimonials in Advertising" are explicit about transparency, there are still a lot of questions that many employees have about what is and is not acceptable. Taking Constitutional Law out of the mix, let’s focus on the company or organizational policy.

Here are a set of rules that organizations should consider implementing to ensure that both the organization and the employee understand how to engage online.

Source: www.ragan.com Posted by beebee 1719 days, 4 hours, 2 minutes ago

Intranets: That Giant Sucking Sound

Intranets are places where someone - usually a customer, partner, or employee - signs in and then tries to do something.

Given my own experience as the user of intranets, and as someone who rebuilds broken intranets, here's my take on the current state of intranets.

Intranets, on the whole, are TERRIBLE.

Source: www.revenuejournal.com Posted by beebee 1731 days, 21 hours, 35 minutes ago

Barriers to using Web 2.0 technology: solutions

The truth is that you don’t have time not to implement new and more effective ways of working. Of course there’s an overhead cost, because until you try out different resources it’s not always obvious which ones will work best. However, the organization doesn’t explore new ways of working it will increasingly lag behind the curve. Who would employ a plumber who still used lead pipes? Same argument applies.

Source: www.philb.com Posted by beebee 1730 days, 15 hours, 1 minute ago

Enterprise 2.0 Collaboration Tools: On the Cusp of Proliferation

Offering up Enterprise 2.0 tools for business collaboration is easy. The tougher assignment for many IT executives in the months ahead will be managing the proliferation of platforms and technologies and demonstrating their benefits across the enterprise.

At most large businesses, consumer-driven technologies such as blogs, wikis and multimedia tools are finding a home in the corporate environment. For example, 14 percent of 861 global IT leaders surveyed by InformationWeek earlier this year said they want to increase employee productivity by using new collaboration tools.

"We are clearly at a tipping point for Enterprise 2.0 implementation," says Patty Caya, a researcher who co-authored a recent study with Jakob Nielsen for the Nielsen Norman Group. "Now we have to see if the benefits outweigh the risks."

Source: www.microsoft.com Posted by beebee 1729 days, 16 hours, 36 minutes ago

Implementing Enterprise 2.0 at Océ Part Three: Change Management

This is part three in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one covered the business drivers of Enterprise 2.0, and part two covered making the push for Enterprise 2.0

Océ was faced with how to deal with the current company culture. Traditionally, employees were not encouraged to ask questions or be open about personal doubts and ideas.

Today I will cover how Océ dealt with change management issues.

Source: www.jmorganmarketing.com Posted by beebee 1729 days, 16 hours, 24 minutes ago

6 Fundamentals of Effective Collaboration

In my last post, I framed a definition of collaboration, but it left many questions unanswered. For example, what would effective collaboration look like?

Here are my secret sauce ingredients. I see these as key factors for driving effective collaboration:

Engagement. To me, it starts with listening, being in the moment. Active listening and engagement is necessary to establish rapport and trust.

Source: www.talentculture.com Posted by beebee 1733 days, 1 hour, 8 minutes ago

Don't expect too much from Enterprise 2.0 - by Oscar Berg

Culture comes first, technology second

Be sure not to expect too much from Enterprise 2.0. At least not in the short run and from individual technology-driven initiatives.

A real and truly successful implementation of Enterprise 2.0 must be the result of concious and careful choices, supporting a transformation that has already been initiated. The transformation must guided by great leadership, carried out as an evolutionary process by the right people who know exactly what to do and ...

Source: www.thecontenteconomy.com Posted by beebee 1734 days, 17 hours, 3 minutes ago

How to Break the Tyranny of E-mail by Oscar Berg

E-mail is the digital nervous system of most enterprises today. Without email, they would more or less stop ticking. The reason is simple: rapid access to information is crucial in today’s world, and e-mail is the main mechanism in an enterprise to make that information flow.

So how did this happen? Well, e-mail has many strengths and benefits that make it very fit for information-sharing, such as:

  • It is a very rapid way of sharing of information
  • It can be accessed from anywhere, using any device
  • It is easy and convenient to use
  • It is easy to target specific receivers
Source: www.aiimcommunities.org Posted by supportsupport 1733 days, 14 hours, 42 minutes ago

Enterprise 2.0 Changes What Kind Of Leader You Need To Be

You can't rely on the authority that comes from your job title.

We all keep hearing about the incredible growth of social media Web sites like Facebook, but the real social media revolution is happening inside companies, such as Humana, Nike, Nokia, Eli Lilly and IBM.

They're changing the ways they work, as they adopt enterprise collaboration technologies. Some people still question the merit of allowing employees to interact freely and unsupervised, but others are finding ingenious ways to help them increase their productivity, collaborate and build networks across organizational barriers. In so doing they're also creating new cadres of internal leaders.

Source: www.forbes.com Posted by beebee 1743 days, 16 hours, 33 minutes ago

Authentic concerns about social media by Oscar Berg

"Why do you think I would want my employees to waste their valuable time on Facebook?"This is a question that I have heard many times, expressed in different ways but always with the same subtext:

“Social networking is about socializing with friends and it has no place at work - it affects employee productivity negatively” (it's always managers who express this kind of concern

I’ve never heard this kind of question from anyone that hasn’t a management position).

Source: www.thecontenteconomy.com Posted by MikeHMikeH 1740 days, 1 hour, 54 minutes ago

Why Banning Social Media Often Backfires

Humans have a natural proclivity to want what they cannot have. Our insatiable appetite for sharing information, combined with the nearly limitless ways to access the web have thus far frustrated the most sophisticated attempts to block access to social media services.

From the Great Firewall of China to the public schools of Britain, IT security experts are finding that restricting Internet access can have the unintended consequences of civic backlash, poor worker productivity, and students unprepared for cyber threats. Here are a few examples that illustrate the ban and backfire.

Source: mashable.com Posted by MikeHMikeH 1745 days, 15 hours, 52 minutes ago

Tweeting your way to closing the skills gap on your plant floor

By Bob Vavra - Plant Engineering

An aging domestic workforce creates a knowledge deficit, as does the fact that - even though emerging markets are graduating people in science and engineering and related disciplines - these people often lack practical experience.

Source: www.plantengineering.com Posted by beebee 1748 days, 2 hours, 2 minutes ago


Oh, how far the intranet has come

Fifteen years ago the employee publication was the flagship of the typical employee communication program. Not anymore.

The first decade of the 21st century has seen the emergence of the intranet as the centerpiece for the employee communication program. It has evolved into an information sharing, learning and feedback “mother ship” of sorts that’s also become the launch platform for a host of social media tools that are revolutionizing the way employees communicate with one another.

Source: www.motiv8comm.com Posted by supportsupport 1749 days, 13 hours, 25 minutes ago

How to use social media to enhance engagement

Social media has become such an exciting tool for enhancing corporate engagement in recent years. It lowers the barriers of communications immensely by promoting brainstorming, trust and networking opportunities throughout the organization. 

It gives employees that essential feeling of belonging to a community.  But as any shop teacher will tell you, tools are great. Just make sure you how to use them — otherwi...

Source: smartblogs.com Posted by supportsupport 1749 days, 13 hours, 16 minutes ago
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