There seems to be a major disconnect between those who purchase a content management system (CMS) and those who actually have to use it.
I sat in a boardroom meeting recently listening to an IT director explain how they were going to go about purchasing a new content management system. The old system was a disaster. Everybody hated it.
The IT director carefully explained the process they were going to go through. How they were going to select vendors, what the preferred technology was, etc. At some point another director interjected. “Do we actually know why we want this new CMS? Do we really know what we want to do with it?” Such novel questions. And there was total silence.