Over the last 12 years running inhouse web writing training courses Malcolm Davison has met some very interesting people in a wide variety of vocations. Each new audience brings challenges as he helps them to improve their web pages. But there is one thing that is common to them all and that’s summed up by the word ‘register’. He explains how this can hinder smooth communication, and how websites and intranet writers may not even be aware of the problem.
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