Why is it that usability professionals don’t like indexes but users do? - IBF

A – Z indexes seem to be a hot topic at the moment with experts like Jakob Nielsen stating ‘Alphabetical Sorting Must Die’. See his article posted last week at http://www.useit.com/alertbox/alpha-sorting.html

The A – Z gets a bad press as it is perceived as a sign of poor information architecture and experts suggest investment would be better placed in fixing why users can’t find things on your site, rather than copping out and creating an index.

However, in an imperfect world where intranet users are disillusioned with search and navigation structure is not always user focused, the A-Z index is currently proving useful. As our recent research paper outlines, IBF member scores in user testing for efficiency and effectiveness are improving where users also have access to a well thought out index.

Source: www.intranetlife.com Posted by beebee 584 days, 5 hours, 8 minutes ago
Tags: a-z, Content Strategy, Usability category: Usability & Design
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